Partner Operations Specialist (m/f/d)

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.

We are expanding our European teams in Lisbon, Barcelona, Figueres, Sevilla and Las Palmas. Just choose your favorite Zoi city! Travel between our locations is possible.

WHAT YOU DO

• Operational Partner Management: You support the Partner Team with administrative and organizational tasks in daily operations as well as in maintaining partner portals (e.g., AWS APN, Google Cloud Partner Directory, Microsoft Partner Center).
• Deal Registration & Pipeline Tracking: You are responsible for registering deals in the respective partner portals, tracking the status of joint leads, and keeping our CRM up to date. You serve as the point of escalation for deal registration conflicts, resolving claim disputes to ensure accurate pipeline reporting.
• Program Compliance & Certification Tracking: You monitor partner program requirements (e.g., training/certification quotas, revenue benchmarks) to ensure Zoi maintains its required partner status and eligibility for partner incentives as well as a first line alarm about possibilities to increase our status level.
• Reporting & Data Maintenance: You create regular reports and overviews regarding partner KPIs, certification statuses, and joint marketing/sales activities.
• Funding Management: You check funding availability to support and enhance operational collaboration with partners.
• Policy Change Management: You proactively monitor for changes in partner program policies or portal features and translate these updates into actionable advice for the Partner Team.
• Process Optimization: You continuously optimize internal processes, with a specific focus on effective workload management.
• Cross-Functional Communication: You act as an organizational link between our Partner Managers, internal teams (Marketing, Sales, Consulting), and the operational contacts of our partners.

WHO YOU ARE

You are an organizational talent with a structured way of working, a passion for processes, and strong enthusiasm for the tech industry.

• You have a degree (e.g., Business Administration, Business Informatics, Media Management) or a comparable qualification with initial professional experience in Partner Operations, Sales Operations, Project Assistance, or Account Management within a B2B/tech environment.
• You work in an extremely structured, thorough manner and always keep an overview even with many parallel to-dos.
• You are a true team player with high initiative, a hands-on mentality, and enjoy solving operational challenges.
• You have very good skills in handling CRM systems and common office tools (Google Workspace, MS Office).
• You possess fluent English skills, both written and spoken; Spanish and/or German skills are a plus.

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

• GOOD WORK SHOULD BE REWARDED, which is why we offer various bonus models at our company
• TIME IS WISDOM, 20 % of your working time is available for experimenting and education
• SKILL YOURSELF UP, Zoi can only be as good as you are. That’s why we value constant training and development
• BE FREE thanks to our absolutely flexible working hours and work remotely from any of our locations
• LEVERAGE AI POWER with access to cutting-edge AI technologies, to automate tasks, gain insights, and innovate
• DEVELOP YOURSELF with our individual certification and training plan
• FAMILY COMES FIRST, rely on our financial support for childcare
• REFUEL at our regular free Friday lunch

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.