ISR Liaison Officer

Company Overview

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats.

Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service – spanning people, finance, platform, operations, legal, and engagement. This frees up our Core Groups, who develop and own mission capabilities end-to-end, to focus entirely on delivery. The Market Groups apply a regional lens, ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas, EMEA, and Asia-Pacific.

At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects, not just equipment. By owning the full stack – from the lab to the field – we are able to drive a continuous cycle of innovation that keeps our partners ahead. It's a fast-moving, intellectually demanding environment where talented people are given real responsibility, work on problems that matter, and contribute to an enterprise that is growing quickly and deliberately.

Headquartered in Washington, DC, with facilities across the United States, the United Kingdom, as well as Continental Europe and Asia-Pacific.

Group Overview

Special Air Missions Group (SAM) is responsible for developing and delivering Metrea's Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialised aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness. By consolidating expertise and infrastructure, SAM ensures Metrea's airborne capabilities remain adaptable and mission-ready across dynamic operational environments.

Position Summary

The Liaison Officer (LO) serves as the primary operational interface between the client, deployed ISR teams, and File Leadership, ensuring effective coordination, accurate intelligence product delivery, and consistent situational awareness. Operating from control centres, the Liaison Officer manages PED (Processing, Exploitation, and Dissemination) workflows, real-time communication with flight crews, and all client-facing operational reporting.

This role ensures that ISR data is processed, exploited, and disseminated in accordance with client requirements and internal standards, enabling timely, actionable intelligence delivery. The Liaison Officer acts as the operational voice of the client during live missions, relaying prioritisation, tasking updates, and mission feedback to airborne crews.

The LO contributes to operational planning, supports after-action reviews, and maintains close coordination with Site Leads, Sensor Operators, and client stakeholders to ensure mission continuity and responsiveness. In addition to technical and operational responsibilities, the Liaison Officer is expected to demonstrate strong commercial awareness and the ability to engage confidently with clients across operational, technical, and commercial discussions, ensuring alignment between mission delivery and broader client objectives.

What You'll Do

PED Management & ISR Data Oversight

• Lead and coordinate the full Processing, Exploitation, and Dissemination (PED) cycle to ensure timely, accurate transformation of ISR sensor data into actionable intelligence
• Interface with Sensor Operators and analysts to guide product generation in alignment with client tasking
• Monitor data feeds and mission outputs to ensure alignment with operational objectives and reporting standards
• Conduct quality checks on ISR-derived products prior to client dissemination

Mission Coordination & Real-Time Communications

• Maintain real-time communication with deployed flight crews, relaying re-tasking, prioritisation guidance, and mission-critical feedback from the client
• Participate in pre-mission briefings to ensure clarity on tasking, objectives, and reporting outputs
• Serve as the operational voice of the client during missions, ensuring responsiveness and mission flexibility
• Deliver timely post-mission summaries to internal and external stakeholders

Reporting, Documentation & Feedback

• Prepare and deliver daily, weekly, and mission-specific reports, consolidating operational outcomes and key intelligence insights
• Document, track, and escalate client feedback to ensure follow-through by operational teams
• Maintain and update client-facing SOPs, operational documentation, and reporting templates
• Participate in after-action reviews and lessons-learned processes

Client Liaison, Commercial Awareness & Stakeholder Engagement

• Serve as the primary client point of contact for operational matters, ensuring consistent, clear communication on tasking and deliverables
• Represent company interests professionally in all client interactions, managing expectations and supporting issue resolution
• Foster strong working relationships with host-nation representatives and multinational partners, as applicable
• Escalate mission-critical risks, delays, or data gaps to leadership and the client as required
• Demonstrate commercial awareness in all client interactions, ensuring the Liaison Officer is able to understand client priorities, anticipate needs, and engage comfortably across technical, operational, and commercial discussions

Operational Oversight & Collaboration

• Coordinate closely with Site Leads, Sensor Operators, and mission-support staff to ensure mission readiness
• Maintain awareness of aircraft availability, crew status, and sensor system readiness relevant to operational tasking
• Contribute to operational planning and risk assessments, ensuring client expectations align with on-site capabilities

Compliance & Information Assurance

• Ensure all intelligence dissemination adheres to appropriate classification, security, and data-protection protocols
• Verify compliance with national, EU, partner-nation, and contract-specific regulatory frameworks
• Report any breaches, complaints, or data discrepancies via the correct internal and external channels

Professional Development & Continuous Improvement

• Remain current on ISR best practices, PED methodologies, mission-system updates, and client operating environments
• Identify opportunities to improve PED workflows, reporting structures, or client coordination processes
• Support onboarding or training of junior Liaison Officers or PED analysts when required
• Contribute feedback that enhances ISR effectiveness and client satisfaction

What You Bring

• Strong operational understanding of ISR mission structures, PED workflows, and reporting requirements
• Demonstrated experience in high-tempo, client-facing operational environments
• Excellent communication skills, including real-time operational decision-making and interpersonal coordination
• Familiarity with ISR systems, data-handling protocols, and intelligence product formats is highly desirable
• Proven ability to manage complex information flows and maintain situational awareness across multiple stakeholders
• Experience working remotely with distributed or multinational operational teams
• Commercial awareness with the ability to engage confidently with customers on operational, technical, and commercial matters

Additional Eligibility Qualifications

• Experience in a liaison, ISR operations, intelligence analysis, or mission-coordination role preferred
• Training or qualifications in intelligence, aviation operations, or PED-related fields beneficial
• Proficiency with operational and reporting software tools

Work Authorization / Security Clearance

The employee will have the legal right to work in the European Union and will be able to produce valid right-to-work documentation along with the ability to obtain a security clearance.

AAP/EEO Statement

Metrea Aerial Effects is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other characteristics protected by law.

Position Type and Expected Hours of Work

This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.

Work Environment

This role operates primarily within a deployed operations centre, supporting live ISR missions, PED activities, and real-time coordination with airborne crews. The working environment is fast-paced and operationally dynamic, requiring sustained focus, continuous communication, and flexibility in response to mission demands. During off-rotation periods, the role transitions to a remote or hybrid environment to support reporting, planning, and ongoing client engagement.

Travel

Frequent; travel is required to support operational deployments, rotations at the deployed operations centre, client engagement, and mission-related coordination activities.

Our Firmware

At Metrea, our single core value is Rooted in Humility, and our four cornerstone attributes are Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. It defines how we show up, how we work together, and how we solve complex problems.

Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.