Customer Care & Monitoring Agent (m/f/diverse)

• Location: Schiphol
• Employment level: Direct entry
• Function: Customer service
• Working time: Full time

Do you want to shape the time:matters future with us? Show your talent, grab a job.

Tasks

• Monitor time-critical shipments across all transport milestones and service commitments
• Track shipment status, risks, delays and disruptions across global networks
• Obtain and validate shipment updates from carriers and operational partners
• Inform customers proactively on status changes, delays and delivery expectations
• Coordinate corrective and recovery actions for shipments deviating from plan
• Escalate critical exceptions, service failures and operational risks
• Maintain accurate shipment data in transport management and tracking systems
• Document communications, actions, decisions and escalation activities
• Contribute to monitoring and customer communication improvements
• Liaise with customers, operations, leadership and external tracking partners

Behind the scenes

…what if, is what we do when time matters

At time:matters, we’re the experts in high-performance logistics. We love what we do—and have for over 20 years! Join our team, help shape the future of time:matters, and embark on your career journey with us!

Requirements

• Completed vocational training or Bachelor's degree, preferably in logistics, transportation, supply chain management or related fields; equivalent experience will also be considered
• 2+ years of relevant experience in freight forwarding, logistics, transportation, customer service, control tower operations or a similar environment
• Understanding of international logistics, transport processes & lifecycles
• Experience in shipment tracking, monitoring, exception management or control tower activities
• Experience with TMS, ERP, CRM or tracking platforms
• Good written & spoken English
• Strong organizational, prioritization & problem-solving skills
• Ability to manage multiple shipments with attention to detail
• Ability to work in shift-based or extended-hours environments

Benefits

Company bonus (if applicable)

Flight privileges

Hybrid working possible

Flexible working hours

Company sports / gym

Attractive company pension scheme

Company bonus (if applicable), Flight privileges, Hybrid working possible, Flexible working hours, Company sports / gym, Attractive company pension scheme

Contact

Melina Nikolopoulos

HR

time:matters GmbH

About time:matters Netherlands B.V.

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality? Learn more