TECHNICAL SERVICES- Representative Senior

The Technical Services Representative Senior is an experienced technical professional responsible for leading complex, multi‑step application trials and ensuring high‑quality execution of technical activities within the Application Center. Operating in a factory‑like environment with industrial coating equipment, the Senior Representative independently plans and conducts advanced sample programs, troubleshoots application and equipment issues, and provides expert technical support to R&D, Sales, technicians, and customers during evaluations and demonstrations. The role drives process improvements, ensures proper equipment calibration and maintenance, maintains a high standard of safety and 5S, and produces accurate technical documentation. In addition, the Senior Representative trains internal teams, mentors junior colleagues, and contributes to the ongoing development of the Application Center’s technical capability and operational excellence.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Lead complex, multi step application trials, including detailed planning, execution, process control, troubleshooting, and professional documentation.

• Prepare advanced and large scale sample programs involving multiple products, process variations, or specific requirements from Sales, Marketing, or R&D.

• Support equipment investments by providing input and operational insight to assess technical needs and site impact, and by performing administrative or ordering tasks related to equipment procurement.

• Identify root causes of application and process deviations and recommend actionable improvements.

• Recommend and support process optimization activities to enhance application quality, throughput, and repeatability.

• Assist internal and external technicians with correct use of industrial application equipment and best practice operating parameters.

• Troubleshoot application and equipment issues and coordinate necessary repairs with internal or external service partners.

• Support R&D with trials, evaluations, scale up activities, and technical feedback.

• Ensure routine calibration, verification, and maintenance of application equipment according to established standards.

• Maintain workspace, machinery, and process areas in clean, organized, and safe condition in accordance with 5S standards.

• Document trial parameters, process observations, and results clearly and professionally.

• Train internal teams, technicians, and customers on application techniques, equipment handling, and process methodology.

• Mentor junior colleagues, including Representatives and Site Representatives, providing guidance and knowledge transfer.

• Organize and manage material orders required for testing, sample preparation, and daily operational needs, including substrates, chemicals, consumables, and accessories.

• Support preparation and participation in trade shows or external demonstrations when needed.

• Adhere to all safety, PPE, and chemical handling procedures and promote a strong safety culture within the Application Center.

• Manage and maintain the inventory of materials, consumables, panels, and equipment accessories in the warehouse.

• Formal Education:Required: Upper secondary technical education (e.g., vocational or technical high school) or relevant practical vocational training in industrial, mechanical, or laboratory-related fields.

Preferred: Technical diploma or university degree in chemistry, industrial technology, engineering, or related fields.* Knowledge & Experience:Required:

• Minimum 5 years of experience in industrial, laboratory, or manufacturing environments, preferably within coatings, wood, or related industries.
• Strong practical experience operating and adjusting industrial application equipment (spray systems, curtain coaters, sanding/curing processes).
• Proven ability to lead complex, multi step application trials with minimal supervision.
• Demonstrated experience in troubleshooting application or equipment issues.
• Good understanding of process optimization principles (e.g., application windows, viscosity control, film build, curing parameters).
• Ability to document technical work clearly, comprehensively, and in a structured format.

Preferred:* Experience working specifically with industrial wood finishing processes or production lines.

• Experience collaborating directly with R&D, manufacturing, or process engineering teams.

• Technical/skill Requirements:Required:

• Advanced hands on application skills with multiple coating technologies (WB, SB, UV, WBUV, etc.).

• Strong analytical and problem solving abilities, including root cause identification.

• Ability to train internal teams and guide junior colleagues.

• Excellent organizational skills and ability to manage several technical activities in parallel.

• Strong communication skills for technical discussions with R&D, Sales, and customers.

• English proficiency (reading, writing, speaking).

• Strong teamwork and collaboration skills.

Preferred:* Additional languages relevant to the region.

• Familiarity with workplace organization (5S) or continuous improvement frameworks.

• Travel Requirements: 10%

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