Senior Project Manager - Real Estate & Workspace Services

Role Description: About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

As a Senior Project Manager in REWS, you lead medium-to-large complexity projects end-to-end, from scoping through delivery and handover. You assess business needs, develop implementation strategies, and drive outcomes that align with Booking.com's goals and the REWS department's mission.

You collaborate with senior stakeholders across the organisation, working closely with teams within REWS (such as Design, Facilities, and Portfolio) as well as cross-functional partners including ITS, HR, Finance, and Security.

A core aspect of this role is change management. You identify change impacts across multiple audience groups and design tailored change and communication plans that support adoption and engagement. You use data and feedback loops to measure success and adjust your approach.

You embrace new tools and technologies. Our team is one of the first PM teams at Booking.com who is leveraging AI (including Claude) in daily operations, and you are expected to explore, adopt, and champion new ways of working.

Key Job Responsibilities and Duties:

Project Delivery

• Define project objectives, requirements, success criteria, KPIs, roadmap, risk register, and cost estimates
• Lead end-to-end delivery of medium-to-large complexity projects: scoping, planning, execution, and handover to business-as-usual
• Track and report progress; drive resolution of blockers, risks, and dependencies
• Maintain project governance, delivery structures, and documentation standards

Change Management

• Identify and assess change impacts on multiple audience groups within project scope
• Design and execute change strategies, communication plans, and adoption activities aligned with project milestones
• Gain buy-in from leadership and stakeholders for change approaches
• Define KPIs to track change adoption; adjust based on data and feedback

Stakeholder Management & Communication

• Act as primary point of contact for project-related queries
• Adapt communication style to audience needs; influence up to Director level and interact productively at Senior Director level
• Actively listen and ask insightful questions to understand true motivations; show empathy to support stakeholders through change
• Facilitate workshops and large-group sessions (15+) that drive alignment and engagement

Strategy & Innovation

• Lead strategy workstreams from problem definition through to solution delivery
• Apply a data-driven approach, collaborating with the REWS data scientist to enable evidence-based decisions
• Champion new tools and methodologies to increase team velocity and impact

Qualifications & Skills:

• Education: Bachelor's degree or equivalent work experience
• Experience: 5-8 years in project management
• Project Management: Proven track record leading complex, cross-functional projects with limited supervision
• Change Management: Demonstrated experience understanding change impacts, designing change plans, and driving adoption across multiple audience groups
• Stakeholder Influence: Ability to influence Senior Managers and engage effectively at Director level
• Data-Driven: Experience using quantitative and qualitative data to drive decisions
• Communication: Clear, structured communicator across all levels; skilled facilitator

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.