Junior Customer Support Specialist with German

Lokalizacja Kraków Polska małopolskie - Kategoria Customer Service Advisor Języki angielski, niemiecki About the employer

Global provider of technology and business services, supporting organizations worldwide in their digital transformation and helping them navigate an increasingly connected and rapidly evolving business environment. The company operates internationally, bringing together diverse teams of technology specialists, business professionals, and industry experts to deliver innovative solutions for clients across a wide range of sectors.

Employees can expect an international and collaborative work environment, opportunities to work with modern technologies and global clients, as well as access to continuous learning and professional development programs.

Responsibilities:

• Handle customer inquiries across phone and email, providing professional and personalized support.
• Investigate and diagnose customer issues, delivering accurate and timely solutions.
• Build strong, long-term customer relationships through responsive and service-focused communication.
• Collaborate closely with internal teams to resolve complex cases efficiently and ensure a seamless customer experience.
• Maintain detailed and accurate records of customer interactions, cases, and resolutions.
• Identify recurring customer issues and contribute to process improvements, knowledge base development, and overall service quality. Requirements:

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• Advanced proficiency in English and German, with excellent written and verbal communication, active listening, and comprehension skills.
• Customer-focused communication skills with a professional, empathetic, and solution-oriented approach.
• Strong motivation for continuous professional development within an international contact center environment.
• Practical proficiency in Microsoft Excel and other Microsoft Office applications.
• Well-developed problem-solving and decision-making skills, with the ability to work independently, prioritize tasks effectively, and manage multiple responsibilities.
• Highly customer-oriented mindset, with the ability to build lasting relationships, remain adaptable, and thrive in a fast-paced and changing environment. Benefits

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• Private medical care and comprehensive life insurance.
• Flexible benefits platform with a wide range of employee perks.
• Hybrid working model offering flexibility and work-life balance.
• Career development opportunities, including leadership and management training programs.
• Access to a wide range of professional training and industry certifications, including GenAI, Project Management, Business Analysis, and Advanced Excel.
• Access to leading educational platforms and language learning courses.
• Opportunity to work with modern technologies and international clients in a dynamic, multicultural environment.