French-speaking Customer Suport Agent | Lisbon, Portugal
Twentoo · Lisbon, Portugal
No Portuguese requiredPosted 6 days ago
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Position: Customer Suport Agent
Location: hybrid/remote possible after training period; on-site in Bucharest, Romania (performance dependant)
Employment type: Full-time
Remuneration: Base salary + bonuses
Location: Lisbon, Portugal
Work model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support via inbound calls, chats and emails to Level 1 contacts
- Explain winnings to bettors
- Manage user accounts and assist with login issues
- Identify and escalate issues appropriately
- Write clear, accurate responses and customise prepared templates for customer communications
REQUIREMENTS:
- Native or C2 level French
- High school diploma
- Customer service skills, including complaint handling, troubleshooting and problem solving
- EU citizenship
- Based in Portugal or willing to relocate to Lisbon
- Available for on-site work in Santos, Lisbon, on rotational shifts
OFFER:
- Performance bonus based on KPIs, applicable from the 4th month
- Meal allowance
- Christmas and Holiday bonuses
- Health insurance plan after 6 months on contract
- Relocation support for EU citizens, including travel ticket reimbursement
- And many more!
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