Cold Chain Warehouse Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

As the Cold Chain Warehouse Manager at JD.com, Inc., you will be responsible for overseeing all aspects of our cold chain warehouse operations, ensuring the efficient, compliant, and cost-effective storage and distribution of temperature-sensitive goods. This role is critical to maintaining product quality and customer satisfaction within our sophisticated logistics network.

Job Responsibilities

• Manage daily operations of the cold chain warehouse, including receiving, storage, picking, packing, and shipping of temperature-controlled products.
• Develop and implement standard operating procedures (SOPs) for cold chain management, ensuring compliance with relevant regulations (e.g., HACCP, GMP) and internal quality standards.
• Monitor and maintain optimal temperature and humidity levels within the warehouse using advanced monitoring systems, taking immediate corrective action for any deviations.
• Oversee inventory management for cold chain products, ensuring accurate stock levels, minimizing waste, and optimizing storage utilization.
• Lead, train, and develop a team of warehouse staff, promoting a culture of safety, efficiency, and continuous improvement.
• Implement and manage quality control processes to ensure product integrity throughout the cold chain.
• Collaborate with transportation, procurement, and sales teams to optimize logistics flow and meet delivery deadlines.
• Analyze operational data to identify areas for improvement, implement solutions, and report on key performance indicators (KPIs).
• Manage warehouse equipment maintenance and ensure proper functioning of refrigeration units, forklifts, and other essential machinery.
• Ensure a safe working environment by enforcing safety protocols and conducting regular safety audits.
• Manage warehouse budget, control costs, and identify opportunities for operational efficiencies.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in warehouse management, with at least 3 years specifically in cold chain logistics or temperature-controlled environments.
• Proven knowledge of cold chain regulations, quality assurance standards (e.g., HACCP, GMP), and best practices.
• Strong understanding of warehouse management systems (WMS) and inventory control principles.
• Demonstrated ability to lead, motivate, and develop a diverse team.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in data analysis and reporting tools.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in English; Mandarin Chinese proficiency is a significant plus. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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