Director – Digital Workplace, Asset Lifecycle & ITSM Platform - Driving Digital Innovation at a Global Healthcare Company

Do you want to shape Falck’s global platform capabilities across cloud, connectivity, and identity?

Can you lead through leaders, drive strategic technology decisions, and support digital transformation in a global healthcare company? Then this could be the role for you.

About the job

We are looking for a Director, Digital Workplace & Service Platforms to join our CTO area within Digital Employee Experience.

In this global role, you will be responsible for the enterprise platform capabilities that enable digital delivery across digital workplace (end user computing), asset lifecycle management (hardware and software asset management), and the ITSM platform (ServiceNow maintenance and development). You will lead a team of 15 internal FTEs and an outsourcing partner, who together deliver the services, and work closely with Enterprise Architecture and Cybersecurity.

As Digital Workplace & Service Platforms Leader, you will build and lead product-aligned platform teams that replace siloed infrastructure with clear ownership, accountability, and prioritisation. You will strengthen Falck's digital infrastructure and work with cross-functional teams to deliver secure, reliable, and user-centric platform solutions that support business goals and give Falck a competitive edge in the healthcare industry, ultimately enabling better healthcare outcomes worldwide.

Your key responsibilities will be to:

• Own and develop enterprise platform capabilities across digital workplace, asset lifecycle, and the ITSM platform.
• Build and lead product-aligned platform teams with clear ownership and accountability.
• Support strategic and portfolio decisions together with executive stakeholders.
• Drive transformation initiatives such as modern device management, IT asset optimisation, and ServiceNow platform evolution.
• Ensure compliance with relevant policies and security requirements.
• Contribute to the development of strategy, organisation, and ways of working within the platform area.

In addition you will represent Falck externally through executive roundtables, industry advisory boards, and speaking engagements at major technology and service management conferences.

About you

To be successful in this role, we are looking for:

• Proven experience leading enterprise-scale digital workplace, asset management, or IT service management teams.
• Strong knowledge of end user computing, hardware and software asset management, and ITSM platforms such as ServiceNow.
• Experience driving modern device management, IT asset lifecycle optimisation, and ServiceNow platform development.
• The ability to connect strategic business priorities with technology decisions.
• Strong stakeholder management skills and confidence working at senior level.
• Experience working across international and distributed teams.
• Good financial understanding and experience with budgets and cost management.
• A relevant degree and ideally certifications such as ITIL, ServiceNow, or IT asset management is preferable.
• Fluency in English.

Why join Falck

At Falck, you will help shape the digital platform foundations of a global healthcare organisation with a clear purpose: improving people's well-being and saving lives.

You will join a role with real impact, close collaboration with senior stakeholders, and the opportunity to work with modern technologies in a complex and international environment.

About us

Falck is a global leader in healthcare and emergency response, dedicated to improving people's well-being and saving lives. With more than a century of experience, we operate in 26 countries and employ 25,000 professionals worldwide.

Falck Digital Technology supports the business across IT, architecture, governance, project management, application management, and infrastructure. Our team works globally, with strong hubs in Denmark and Warsaw.

Interested? Apply now!

Workplace in Copenhagen is preferred but Warsaw is also possible for the right candidate.

Application deadline: 1. September 2026

If you have any additional questions, contact: Ali Imran, Head of Infrastructure & Operation, ali.Imran@falck.com, +45 30 77 21 73

Join a culture of care

Care is at our core. We care for the people we help and for each other. With colleagues from many different countries, you will be part of a professional community built on trust, collaboration, and respect.

Unsere globalen Funktionen sind unerlässlich, um der Organisation zu ermöglichen, unsere Bestimmung zu leben. Durch Engagement und Fachwissen unterstützen diese Teams Falck bei der Versorgung und dabei, einen bedeutsamen Unterschied im Leben der Menschen zu machen. Wenn Du motiviert bist, zu etwas Größerem beizutragen, ist Falck der richtige Ort, einen echten Zweck in Deine Karriere zu integrieren. Bei Falck bauen wir auf ein über hundertjähriges Erbe im Gesundheitswesen und in den Notfalldiensten auf. Mit einer Präsenz in 25 Ländern haben unsere 25.000 qualifizierten Fachkräfte im letzten Jahr mehr als 9,5 Millionen Dienstleistungen erbracht. Wir setzen uns für das Wohl unserer Mitmenschen ein und um uns um andere zu kümmern, müssen wir uns um uns selbst kümmern. Deshalb fördern wir kontinuierlich Engagement, Vielfalt, Gesundheit und Sicherheit unter unseren Mitarbeiter*innen. Jeden Tag arbeiten wir daran, eine nachhaltige Gesundheitsversorgung voranzutreiben: „We Turn Care Into Action“.