Global Digital Transformation Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Global Digital Transformation Lead

Reports into: Global Director – Digital & Transformation

Position Overview

Join JLL as we reshape the future of real estate through technology and innovation. We are seeking a proactive and results-driven Digital Transformation Lead to play a pivotal role in our company's digital evolution.

At JLL, digital transformation is not just an initiative; it is a strategic imperative at the core of our mission to shape the future of real estate for a better world. The commercial real estate industry is undergoing a fundamental reinvention, where data, technology, and sustainability are as critical as brick and mortar. Our clients demand smarter, more efficient, and more sustainable spaces, powered by data-driven insights. This transformation allows us to deliver unprecedented value, optimize our global operations, and provide the predictive analytics that will define the next generation of real estate services.

In this position, you will be at the heart of our most exciting initiatives, managing projects that implement new technologies, streamline our business processes, and create superior experiences for our clients and employees. This is a hands-on role for a skilled individual who is passionate about technology's potential to drive business value. You will collaborate with teams across the globe, turning strategic goals into successfully delivered projects and making a tangible impact on how our business operates.

Key Responsibilities

Project Management & Delivery

Own the creation, prioritisation, and delivery of the global digital transformation roadmap, ensuring strategic alignment with long-term business objectives and regional execution capabilities.

Lead the end-to-end management of regional and global digital transformation projects, ensuring they are delivered on time, within scope, and on budget.

Develop detailed project plans, allocate resources, manage timelines, and establish clear project roadmaps.

Identify potential project risks, issues, and dependencies, working proactively with team members to develop effective mitigation and resolution plans.

Technology Implementation

Partner with technical experts and business units to support the implementation and integration of new digital solutions, such as AI-powered tools, data analytics platforms, and process automation software.

Act as a bridge between technical development teams and end-users to ensure smooth rollouts and tool integration.

People Leadership & Team Development

Lead, mentor, and support a team of digital project managers and transformation specialists, fostering a culture of continuous learning, innovation, and collaboration.

Oversee team resource allocation, prioritize workloads, and manage capacity to ensure the seamless delivery of the global digital roadmap.

Conduct regular performance reviews, set individual development goals, and actively support the career progression and growth of team members.

Stakeholder Collaboration & Change Management

Act as the central point of contact for assigned projects, fostering strong, collaborative relationships with stakeholders across IT, operations, finance, and marketing.

Support the "people side" of change by assisting in the design and execution of change management plans.

Develop clear training materials, user guides, and regional communication campaigns to drive rapid adoption of new technologies.

Ensure all training, change management, and project communication collateral aligns with company guidelines by using approved assets and templates.

Performance Measurement & Process Improvement

Define, track, and analyze key performance indicators (KPIs) to measure the success, user adoption, and business impact of digital initiatives.

Prepare and present regular progress reports and performance dashboards to project sponsors and executive leadership.

Proactively identify opportunities within current business processes that can be streamlined, automated, or enhanced through modern digital tools.

Vendor & Partner Management

Manage relationships with external technology vendors, software providers, and consulting partners to ensure the successful delivery of digital solutions.

Collaborate with procurement and IT governance teams to evaluate, select, and onboard third-party technology platforms.

Monitor vendor performance, ensuring that project deliverables, timelines, service level agreements (SLAs), and budget allocations are strictly met.

Qualifications & Experience

Education: Bachelor’s degree in Business, Information Technology, Project Management, or a related field.

Professional Experience: 5–8 years of professional experience, including a proven track record of managing complex, technology-focused projects in a global or matrixed organization.

Methodologies: Strong familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall).

Technical Aptitude: Comfortable working alongside data, AI, and automation engineers. Experience with collaboration and PM tools (e.g., Smartsheet, Jira, Azure DevOps) is highly preferred.

Soft Skills: Resourceful problem-solver, highly adaptable to change, with exceptional interpersonal and communication skills.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.