Customer Success Manager, D&M Central Europe (DACH speaker)

Job ID 26WD101690 Job Requisition ID #

26WD101690

The Customer Success Manager is responsible for driving customer adoption, value realization, and business outcomes throughout the "Onboard" and "Use" lifecycle stages for Autodesk's Business and Midmarket customers. This role focuses on building trusted customer relationships, accelerating time to value, and ensuring customers maximize the benefits of their Autodesk solutions.

You will proactively engage customers through structured success planning, strategic customer interactions, and data-driven engagement strategies, while responding to customer needs and addressing potential adoption risks. Working closely with internal teams and reseller partners, you will help customers achieve measurable outcomes, strengthen customer retention, and identify opportunities for continued growth.

You will report to the Manager, Customer Success Manager.

Responsibilities

• Guide customers through onboarding and adoption of Autodesk solutions, accelerating time to value by providing relevant resources, best practices, and guidance to help them achieve their desired business outcomes
• Develop trusted advisor relationships with customers, understanding their business priorities, challenges, and strategic objectives to align Autodesk solutions with their success
• Co-create, execute, and maintain Customer Success Plans for selected accounts, establishing clear business outcomes, adoption objectives, measurable success metrics, milestones, and shared accountability for agreed actions
• Proactively monitor customer usage, adoption trends, engagement data, and health indicators to identify risks, uncover opportunities for improvement, and implement targeted strategies to increase product utilization and customer value
• Identify and engage at-risk customers, developing and coordinating appropriate mitigation plans with internal stakeholders and reseller partners to address adoption challenges, improve customer health, and support retention
• Partner with Sales, Technical Sales, Renewals, Technical Support, Client Services, and the reseller partner ecosystem to orchestrate customer success activities and deliver a coordinated customer experience
• Lead regular customer engagements, including success planning sessions, adoption reviews, and business reviews, to track progress against agreed outcomes, demonstrate value delivered, and identify areas for continuous improvement
• Act as the voice of the customer within Autodesk, communicating feedback, escalating critical issues, and collaborating across teams to remove barriers to customer success

Minimum Qualifications

• You demonstrate strong customer empathy and a customer-first mindset, with a passion for helping customers achieve measurable business outcomes
• You have strong strategic thinking, organizational, and time management skills, with the ability to prioritize customer needs across multiple accounts
• You can collaborate effectively with cross-functional teams, external partners, and stakeholders at different organizational levels
• You have demonstrated ability to lead customer discovery conversations, uncover business challenges, and translate customer needs into actionable success strategies
• You possess strong communication, relationship-building, and stakeholder management skills, with the ability to influence and engage customers
• You are comfortable analyzing customer data, identifying trends, and translating insights into proactive actions
• You are fluent in written and spoken English and German

Preferred Qualifications

• 4+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably within a SaaS or technology environment
• Proficiency and familiarity with Customer Success management tools and customer health metrics
• Experience in customer onboarding, adoption management, success planning, and customer retention strategies

Familiarity with Autodesk solutions or the Architecture, Engineering, Construction, Design, or Manufacturing industries
*

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 41,000 EUR and 60,500 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.