Front Office Crew

At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.

WHY GENERATOR?

Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.

ABOUT GENERATOR BERLIN ALEXANDERPLATZ

Generator and the vibrant life of Berlin: it couldn’t be a better fit. Guess that’s why we have 3 hotels there now - to make sure that everyone coming to Berlin has a fair chance to get the proper Generator experience.

Located just a stone’s throw away from the very heart of Berlin, Generator Alexanderplatz gives you the chance to work in the cultural epicentre of the capital – and welcomes creatives, artists, ravers, musicians, and thrill-seekers from all around the world.

It is currently boasting 132 rooms & 690 beds, being a little gem in our portfolio. Kind of a “no brainer” to take this iconic hotel with us on our Generator journey, give it the best parts of our Generator DNA in order to transform this into a socially driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course).

WHAT YOU’LL DO

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
• Know your guests and have a passion for independent travel and the road less travelled
• Demonstrate a passion for delivering outstanding customer service
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know your city, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHO YOU ARE

• Always love our guests
• Passionate for the hospitality and the youth travel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to be considered for this role

YOUR EXPERIENCE

• Experienced within a front office hospitality environment
• Experienced working with a Property Management System
• Flexible with regards to shifts available per week (mixture of morning and evening shifts)

WHAT’S IN IT FOR YOU – Our benefits include:

• 2 free nights at any Generator property globally
• Reduced room rates for you, your friends and your family
• International career opportunities, so you can travel the world while working with us
• A birthday holiday on top of your annual leave
• Fertility Treatment Support Leave: up to three days’ paid leave in any one year
• Company contribution towards gym membership and other health and wellbeing initiatives

SO YOU THINK THIS MIGHT BE YOU?

Apply now, and if you have any questions, please let us know.

To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages.

We look forward to hearing from you. Join us and help us achieve our Vision!

INDFOH