Purchasing Systems Operations Specialist

What to Expect We are looking for a highly skilled and motivated Purchasing Systems Operations Specialist to support Tesla’s Supply Chain Organization by acting as a critical point of contact for application end users, ensuring smooth transaction execution, and resolving operational bottlenecks. You will be part of a team that is managing strategic initiatives and continuous improvement efforts across all of Tesla’s Supply Chain Management Team. The role requires the ability to build strong cross-functional working relationships with our systems managers, supply chain, finance, vendor onboarding teams and wide population of purchasers. You’ll engage with buyers, executives, and operational teams to balance hands-on support with strategic insights, ensuring systems meet both daily operational demands and long-term organizational goals. Excellent interpersonal, communication, and problem-solving skills are essential, as is the ability to synthesize feedback, drive outcomes, and influence stakeholders across functions.

What You'll Do* Monitor and resolve operational user issues primarily related to purchasing applications, ensuring seamless transaction execution and workflow navigation

• Own the Purchasing Answers queue: triage, prioritize, and resolve tickets within SLA
• Collaborate across multiple teams (accounting, finance, buyers, suppliers) to configure and integrate systems, improving spend visibility and operational efficiency
• Partner with IT on system defects, access, configuration, and enhancement requests
• Keep knowledge material and guidance current so common questions can be self-served Perform ticket analysis per category and identify process improvements

What You'll Bring* Degree in a quantitative field or equivalent experience or evidence of exceptional ability (eg. Information Systems Management, Business Administration)

• Fluency in English
• Relevant work experience with evidence of successfully supporting operational activities via application knowledge (e.g. product operations manager, systems analyst)
• Experience working across and successfully influencing multiple internal stakeholders (systems managers, supply chain, finance, etc.)
• Organized, calm under volume, and precise with follow-through
• Excellent communication skills, ability to translate ambiguous needs into actionable in-app guidance, strategic thinking, and interpersonal skills

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.