Customer Support Team Lead
FUN PROJECT · Gdańsk, Poland
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At Lebull, we're looking for a Customer Support Team Lead who knows how to build, motivate, and develop a high-performing customer support team.
If you're passionate about customer experience, enjoy leading people, and know how to turn challenges into solutions, we'd love to meet you.
What you'll do:
- Lead and support the daily operations of the Customer Support team.
- Coach, mentor, and develop team members.
- Monitor key performance indicators, including response time, resolution time, CSAT, and service quality.
- Optimise support processes and workflows.
- Handle escalated customer issues and complex cases.
- Collaborate with other departments to improve customer experience.
- Support recruitment, onboarding, and training of new team members.
- Ensure high service standards across all customer communication channels.
What we're looking for:
- Previous experience in a Customer Support leadership role.
- Strong people management and communication skills.
- Experience working with customer support platforms and CRM systems.
- Analytical and problem-solving mindset.
- Ability to manage priorities in a fast-paced environment.
- Experience in iGaming, sports betting, fintech, or another digital industry is a strong advantage.
- Good command of English.
Why Lebull?
We're building a customer-focused organisation where quality, efficiency, and teamwork matter. You'll have the opportunity to shape processes, develop people, and directly influence customer satisfaction.
Think you're the right person?
Apply now!
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