Change Management IT Lead

Location

Remote

Country

Poland

Form of employment

B2B

Experience level

Senior

Apply

Responsibilities

Change Enablement

Drive Change Enablement practices to improve successful changes, compliance, risk management, and business value

Policy & Process

Follow, teach, maintain, and continuously improve Change Management policies, processes, procedures, documentation, and tools

Change Coordination

Ensure changes are logged, prioritized, categorized, assessed, authorized, planned, scheduled, implemented, and properly closed

Change Governance

Prepare and facilitate weekly Change Advisory Board meetings and oversee Standard, Emergency, and expedited Changes

Change Monitoring

Monitor approved RFCs through completion, verify objectives are met, and review unsuccessful or unauthorized Changes for improvement opportunities

Change Calendar

Maintain the Change Calendar, blackout periods, maintenance windows, and patching windows within the ITSM tool

Reporting & KPIs

Maintain tracking systems, dashboards, KPI reporting, change trend analysis, and communication of Change Enablement performance

Stakeholder Engagement

Build effective relationships with service owners, requestors, implementers, IT leaders, and business stakeholders to strengthen Change Enablement adoption

Requirements

Change Management

Strong understanding of Change Enablement and ITIL principles, processes, and operating practices

ServiceNow

Hands-on knowledge of ServiceNow and experience using and managing Change Management functionality

Change Governance

Experience managing change authorization, prioritization, scheduling, CAB processes, and controlled implementation

Change Risk Management

Ability to assess changes, minimize operational risk, and oversee Emergency and Unauthorized Changes

Change Monitoring

Experience tracking RFCs through implementation, completion, objective validation, and Post-Implementation Reviews

ITSM Processes

Strong understanding of ITSM practices, including Change, Incident, Problem, and Configuration Management

Reporting & Analysis

Ability to analyze change records, identify trends, maintain KPIs and dashboards, and communicate performance

Stakeholder Management

Strong communication and collaboration skills with technical teams, business stakeholders, service owners, and senior IT leadership

Process Improvement

Ability to identify process bottlenecks, drive Change Enablement maturity, and implement continuous improvement initiatives

What we offer

B2B Contract

Employment based on a B2B contract

Stable and Dynamic International Firm

Opportunity to work in a stable, dynamically developing international company

Engaging Projects and Latest IT

Chance to participate in interesting projects and work with the latest information technologies

Competitive Rates

Attractive remuneration rates offeres

Renowned International Projects

Involvement in the most prestigious international project

MultiSport and Private Medical Care

MultiSport and Private Medical Care

Nice to have

ITIL Certification

ITIL-related certification or formal training

ServiceNow Training

ServiceNow NowLearning Change Management training or equivalent experience

Apply & join the team

Didn’t find anything for yourself? Send your CV to praca@seargin.com