AI Voice Agent (QA Engineer)

Location

Remote

Country

Poland

Form of employment

B2B

Experience level

Senior

Apply Responsibilities

• Voice Journey Testing
  • Perform end-to-end testing of customer call scenarios, validating conversation flows, user interactions, and overall voice agent behavior across business processes.
• Intent Recognition Validation
  • Verify intent classification accuracy, customer request understanding, and correct routing to appropriate support teams and service channels.
• Multi-Market & Multilingual Testing
  • Test customer journeys across different countries, languages, and business scenarios to ensure consistent user experiences and process execution.
• Self-Service Process Validation
  • Design and execute positive, negative, and edge-case scenarios to validate AI-driven self-service capabilities and automated customer interactions.
• Conversation Flow Testing
  • Verify data collection, dialogue management, exception handling, decision logic, and business rule execution within conversational workflows.
• Business Process Testing
  • Validate end-to-end business processes, including repair booking workflows and successful transaction creation in backend systems.
• Production Quality Analysis
  • Review customer feedback, analyze conversation logs and call transcripts, and evaluate the quality and effectiveness of AI-driven interactions.
• Defect Investigation & Root Cause Analysis
  • Reproduce reported issues, investigate AI behavior deviations, identify configuration gaps, and support resolution of quality-related defects.
• Integration Testing
  • Validate interactions between conversational AI platforms, contact center solutions, backend services, APIs, and supporting enterprise applications.
• Cross-Functional Collaboration
  • Work closely with Product Owners, Developers, Conversation Designers, Operations teams, and business stakeholders to improve solution quality and performance. Requirements

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• QA & Software Testing Experience
  • Strong background as a QA Engineer, Test Analyst, or Software Tester with proven experience across functional, integration, and end-to-end testing activities.
• Conversational AI Testing
  • Experience testing voice bots, chatbots, AI assistants, virtual agents, and other conversational AI solutions within business environments.
• Prompt Engineering Knowledge
  • Understanding of prompt engineering principles and the ability to optimize AI conversations through prompt design and refinement activities.
• Contact Center & Voice Solutions
  • Experience working with customer service platforms, telephony systems, IVR solutions, call routing processes, and voice-based customer interactions.
• Test Scenario Design
  • Ability to design comprehensive positive, negative, and edge-case test scenarios covering diverse customer journeys and operational processes.
• Intent Classification Validation
  • Experience validating intent recognition, request classification, routing accuracy, and AI decision-making effectiveness.
• Business Process Testing
  • Hands-on experience testing complete business workflows and operational processes rather than only technical application functionality.
• Integration Testing Experience
  • Ability to validate integrations between AI platforms, CRM, ERP, contact center solutions, backend services, and supporting APIs.
• Analytical & Troubleshooting Skills
  • Strong analytical capabilities to investigate AI-related defects, identify root causes, and recommend solution improvements.
• Communication & Stakeholder Collaboration
  • Excellent communication skills with experience collaborating with product teams, developers, QA specialists, and business stakeholders. What we offer

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• B2B Contract
  • Employment based on a B2B contract
• Stable and Dynamic International Firm
  • Opportunity to work in a stable, dynamically developing international company
• Engaging Projects and Latest IT
  • Chance to participate in interesting projects and work with the latest information technologies
• Competitive Rates
  • Attractive remuneration rates offeres
• Renowned International Projects
  • Involvement in the most prestigious international project
• MultiSport and Private Medical Care
  • MultiSport and Private Medical Care Nice to have

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• Conversational AI Platforms
  • Experience working with conversational AI platforms and tools used for voice automation and virtual assistant development.
• Hands-On & Proactive Approach
  • Ability to independently explore solutions, identify improvement opportunities, and drive quality enhancements with minimal supervision.
• English Language Skills
  • Strong English communication skills supporting collaboration within international teams and projects.

Apply & join the team

Didn’t find anything for yourself? Send your CV to praca@seargin.com