Team Lead SAP Operations (f/m/d)

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Wir sind itesys, DEIN synonym für Engineering Excellence.

Wir sind über 200 Technikexpert: innen mit einer gemeinsamen Leidenschaft für SAP-Technologie, SAP Security und Platform Engineering – und das seit unserer Gründung im Jahr 2012. Wir sehen uns als kreative Köpfe und strategische Wegbereiter: innen, als Umsetzer: innen und Optimierer: innen, immer mit einer gehörigen Portion Spirit und Begeisterung. Genau diese Mischung macht uns aus!

Wir kennen die digitalen Herausforderungen unserer Kundschaft und liefern die passenden Lösungen. Dank unseres tiefen Fachwissens und unserem ausgeprägten technischem Weitblick gelingt es uns, die IT-Landschaften unserer Kunden kontinuierlich an die komplexen und sich ständig verändernden Anforderungen anzupassen.

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Team Lead SAP Operations (f/m/d) in Auckland

Your Mission

As Team Lead SAP Operations, you lead our New Zealand SAP Basis team from Auckland, combining your SAP Basis expertise with people leadership. Your team provides operational coverage of European customer SAP landscapes during New Zealand daytime hours, weekends and public holidays, weekends and public holidays, keeping customer systems stable, secure and available around the clock in tight handover with our Swiss and German colleagues. Approximately 60% of the role is dedicated to hands-on technical work, with the remaining 40% focused on leadership, team development and service improvement. This is a remote role within New Zealand, with a preference for Auckland.

Your Responsibilities

Technical delivery

Lead and personally contribute to SAP Basis operations across a portfolio of managed-service customers

Manage the day-to-day SAP Basis workload, including system monitoring, patching, transport management, user administration, system copies and ongoing platform maintenance.

Oversee OS-level administration and patching on Linux and Windows Server in an SAP context, including scripted automation of recurring tasks

Support backup, restore and certificate management activities across customer environment

Act as the technical escalation point for complex incidents, root-cause analysis and cross-system troubleshooting during NZ coverage hours

Team leadership

Lead, coach and develop a small, established SAP Basis team in Auckland, fostering a collaborative and high-performing culture

Own recruitment, onboarding, certification planning and performance management for the NZ team

Coordinate the NZ on-call and shift schedule and ensure transparent communication with stakeholders Drive knowledge sharing and continuously improve operational documentation.

Act as the NZ team’s primary interface with the Country Manager NZ, Swiss and German leads, Service and Project Managers, and customer contacts

Service delivery and continuous improvement

Ensure reliable service delivery through disciplined resource planning, prioritisation and adherence to SLAs and customer-specific contracts

Improve operational processes including handovers, ticket handling and runbooks. Balance customer needs, service quality and commercial outcomes in day-to-day decisions

Contribute to the long-term stability, security and evolution of customer SAP landscapes, and to the growth of the NZ delivery capability

You achieve this through

Several years of hands-on SAP Basis experience across S/4HANA and/or ECC

Strong administration skills in various database technologies and solid Linux and Windows Server administration skills, with comfort in shell and/or PowerShell scripting for automation

Practical experience with enterprise backup tooling, SAP monitoring (SAP Solution Manager and/or Focused Run) and ticketing platforms (ServiceNow or similar)

Ideally proven leadership experience in a technical operations, SAP consulting or managed services environment. We also welcome experienced SAP Basis Consultants who are ready to take their first step into a leadership role with a well-defined leadership approach and a clear vision for developing and empowering technical teams

Strong organisational, communication and decision-making skills, with a pragmatic, solution-oriented mindset and a customer- and commercially aware outlook

Relevant SAP certifications (SAP Certified Technology Associate or Professional, or S/4HANA System Administration) advantageous

Professional communication skills in English

Note for applicants: You need to have an existing right to work in New Zealand. We cannot offer visa sponsorship for this role.

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Bei itesys arbeiten wir täglich zusammen daran, unsere Kunden bei ihren komplexen IT-Landschaften bestmöglich zu unterstützen. Was uns dabei verbindet? Ein Arbeitsumfeld, in dem Vertrauen, gegenseitige Unterstützung und echter Teamspirit gelebt werden. Bei itesys begegnen wir uns auf Augenhöhe – jede Meinung zählt, jede Stärke wird gesehen.

Kein Tag ist wie der andere: Du gestaltest deine Arbeit aktiv mit, kannst dich einbringen und stetig weiterentwickeln. Wir fördern individuelle Stärken, unterstützen Weiterbildungen und sorgen dafür, dass Wissen teamübergreifend geteilt wird. Du bist bei uns nicht einfach „eine Nummer“ – deine Persönlichkeit macht unser Team erst komplett.

Wir freuen uns darauf, dich kennen zu lernen!