Customer Service

The candidate to cover the CS position will be responsible for the support of ADM’s microbiome business development activities and clients for F&B, dietary supplements as well as animal nutrition segment. The focus of this activities are on supporting new business and consolidated ones, but will also involve participation and cross collaboration with transversal departments. Daily contact with the clients to support with needs, enquires, orders, transport, customs clearance and technical information in coordination with CS department* As customer service:

• Support business development activities

• Work together in a daily basis with the client to provide a superior and customized service

• Manage, control and tracking of samples

• Daily technical support to customers in coordination with ADM’s microbiome R&D, QA and PD&A teams.

• To introduce, update and control client leads and opportunities through Salesforce, if needed

• To introduce quotes in CRM and transfer them to S4H based on pricing Rq provided by sales

• To feed Business central, S4H, CRM and Salesforce systems

• Support and optimize all CS activities

• As order handling (depending on the country):

• To enter the incoming orders into SAP/Business Central (BC)

• To send order confirmation to customers

• To liaise with Production Manager and Quality department for all the changes requested by customers.

• To check labels and enter the required info into SAP

• To add OTIF codes

• To schedule loadings together with logistics department

• To arrange the transport (by road, sea or air)

• To be in contact with the forwarders or with our customs agent to arrange the customs clearance without delay

• To issue all export documents

• To issue the corresponding documents for the representative samples

• To be in contact with banks for payment terms as Cash Against Documents and Letter of Credits

• To send documents to be attested by the Chamber of Commerce and legalizing them if necessary by the corresponding Embassy

• To issue invoices, credit and debit notes

• To make a follow up of the deliveries

• To enter Returned orders and the agreed credit notes

• To solve unloading problems at delivery points

• As additional tasks, to attend the visits of the Health Authorities to issue the Health Certificate as well as the inspections of third parties.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. Req/Job ID

111250BR #LI-Hybrid Ref ID

#LI-EMEA