Service Admin Representative

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• 10069
• Customer Service
• OTHER_EMPLOYMENT_TYPE
• Hybrid
• Warsaw, Poland

MSA, The Safety Company Job Description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Major responsibilities

Service Admin Representative responsibilities:

• Process Service customer contracts, orders and quotations with timely manner, sense of urgency and ownership for the contracts, orders and quotations lifecycle
• Monitor processed contracts, orders and quotations and proactively follow-up on any blocks and scheduled job dates
• Make sure Service Job Confirmations are timely completed and correct invoices issued and received by customers
• Process credit/ re-bills requests
• Handling warranty issues and creating documentation via company’s Quality system
• Handling customer complaints (including warranty claims and disputes, RMAs)
• Ensure proactive communication with customer regarding service job status, scheduled service job date, requested documents like certificates or marketing materials or price lists
• Efficient and effective resolution of customer issues or inquiries
• Handle outbound and inbound calls
• Scheduling appointments for Service jobs
• Prepare documents and materials for Service Tenders
• Liaise with Service Technicians, Service Buyers, Finance and other functions to ensure smooth order lifecycle
• Register cases important from customer relations perspective in Salesforce
• Participate and support projects improving customer service processes, tools and operations

Qualifications

Experience (Required**)****:**

• Min. 3 years experience in Customer Support function
• Solid understanding of common business processes and general business acumen
• Knowledge in SAP, CRM, MS Office
• Basic Technical understanding
• Customer-focus attitude

Experience (Preferred**)****:**

• Experience in a Multi-national company

Education (Required)****:

• Technical or commercial education / qualification (i.e. commercial or technical apprenticeship)

Education (Preferred)****:

• English language
• Dutch language

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here.

Equal Employment Opportunity Employer

Affirmative Action Employer - Individuals with Disabilities/Protected Veterans

How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain @msasafety.com or @talent.icims.eu. Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.

MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.