IT C&C Salesforce Delivery Lead

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POSITION SNAPSHOT

JobReq ID: 55587

Type of work: Hybrid

Type of contract: Open-ended/permanent

Full/Part Time: Full time

**Salary Range:**Location:

Poznań, PL

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ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

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ABOUT THE ROLE

Job Purpose

You will be responsible for the successful delivery, adoption, operational excellence, and continuous improvement of Salesforce-based solutions across BSEU. You will lead internal and external delivery resources, coordinate implementation partners, and ensure Salesforce initiatives are delivered on time, within budget, and generate measurable business value. Working closely with Product Owners, frontline teams, business stakeholders, and the Salesforce Platform team, you will transform strategic roadmap objectives into practical solutions that enhance user experience, improve operational efficiency, and drive customer-facing outcomes.

Responsibilities:

Leading the successful delivery of Salesforce projects, enhancements, and roadmap initiatives

Managing delivery schedules, dependencies, risks, resource allocation, project budgets, and costs

Ensuring roadmap initiatives progress from concept through deployment and benefit realization

Establishing and maintaining delivery governance across Salesforce workstreams

Balancing speed, quality, business value, and operational stability across initiatives

Embedding post-go-live support and optimization plans within all deliveries

Managing compliance, audit requirements, and governance standards

Owning the overall user and agent experience for Salesforce-based solutions

Driving adoption of Salesforce capabilities across customer service, sales, and support teams

Identifying usability barriers, operational inefficiencies, and process friction points

Representing the voice of frontline users within product and delivery processes

Partnering with Product Owners and business stakeholders to prioritize user-centric improvements

Driving initiatives focused on simplicity, usability, productivity, and customer journey enhancement

Establishing regular Gemba feedback loops with frontline teams and operational users

Using customer satisfaction survey results and Gemba outcomes to optimize the feature roadmap

Conducting field observations and user engagement activities to understand process execution

Capturing recurring pain points, workarounds, and improvement opportunities

Translating operational insights into prioritized backlog items and improvement initiatives

Validating proposed solutions directly with end users before deployment

Measuring and communicating the impact of improvements on users and business performance

Leading and coordinating internal Salesforce delivery resources, external partners, and GCC teams

Ensuring delivery partners meet agreed quality, cost, and timeline expectations

Driving accountability across all delivery stakeholders

Governing Salesforce release planning and deployment activities

Ensuring appropriate testing, quality assurance, and change management processes

Maintaining platform stability and operational performance

Coordinating incident, problem, and defect management activities

Ensuring operational readiness for new features and platform enhancements

Driving Agile delivery practices and continuous improvement methodologies

Facilitating planning cycles, backlog refinement, sprint execution, and release planning

Ensuring transparency of delivery progress, risks, and dependencies

Defining and monitoring measurable business outcome KPIs for Salesforce solutions

Tracking adoption, productivity, and operational effectiveness metrics

Driving improvement initiatives based on KPI performance and user feedback

Reviewing and communicating value realization and business benefits to stakeholders

Qualifications & Experience Required

Education, Master, other certification:

Bachelor's degree in Information Technology, Business, Engineering, or a related field

Experience:

5–10 years of experience delivering and operating enterprise CRM or Salesforce solutions

Proven experience leading cross-functional teams and delivery partners

Experience driving adoption and change management within business environments

Strong understanding of customer service and sales processes

Experience applying Agile, Scrum, and continuous improvement methodologies

Technical Skills:

Experience with Salesforce platforms and enterprise CRM solutions

Knowledge of Agile delivery frameworks and project governance practices

Experience with release management, operational support, and continuous improvement processes

Salesforce certifications are desirable

Languages Skills:

Fluent English

Soft/Behavioral Skills:

Execution excellence and ability to deliver complex initiatives successfully

Customer and user-centric mindset

Strong delivery leadership and stakeholder management skills

Planning and organizational skills with the ability to manage multiple priorities

Proactive risk management approach

Excellent collaboration and communication skills

Strong focus on measurable business value and outcomes

Continuous improvement mindset driven by data and user feedback

Change management and adoption leadership capabilities

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WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

A supportive and engaging onboarding experience to ensure a smooth transition into our team.

The opportunity to develop and grow, through training and regular mentorship.

Corporate Social Responsibility activities.

A truly global, dynamic and challenging work environment.

Agility and work/life effectiveness and your long-term well-being.

A diverse and inclusive team.

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We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.

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