groups and meetings coordinator - parental cover part-time

Description

To ensure all guests of the group and meeting bookings taking place at citizenM hotels have a great experience. The Groups & Meetings coordinator is responsible for the day-to-day coordination and assistance within the groups & meetings team. He/she plays a key role in the smooth communication with the hotels and the organizers. All meeting room requests are handled and converted by the coordinators. Other focusses are on data entry, admin processes and assisting on projects while working closely with the groups & meetings specialists in order to optimize each other's activities.### Key Responsibilities

• Handle and convert meeting room requests
• Handling incoming emails, phone calls and chats
• Organizing role in preparation for all groups and meetings
• Handle general questions and issues about inhouse groups and meetings
• Check, send out and chase open payments
• Collect, distribute and answer to feedback about the experiences of the guests
• Assist with other projects and (administrative) activities
• Create SOP’s
• Do after sales calls - cross and upsell activities

Qualifications / skills

• Relevant admin or customer service experience
• Organizational skills with ability to prioritize and eye for detail
• Customer focussed
• Pro-active individual who shows initiative
• Fluent in spoken and written English and preferably another language (French, Italian)

Location/hours

Leiden Support Office. Hybrid working is possible, 2/3 days in the office per week.

This is a part-time role, 32 hours/week over 4 days

Start date = ideally November 2026. This is a temporary position, maternity leave cover.

Duration = 5 or 6 months### What's in it for you?

• citizenM experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Spacious office in a historic building surrounded by gardens

About Another Star

Another Star is the company behind all citizenM hotels in Europe and the USA. Our purpose is simple – to make sure citizenM hotels have everything to run smoothly and keep the guests happy. Bedding, tech, room maintenance, crunchy croissants and more – Another Star takes care of it all.

citizenM hotels were founded in 2008 by Rattan Chadha. From 2008 to 2025, citizenM was its own owner-operator, which is unusual in the traditional hotel industry where separate owners and operators are the norm. In 2025, the citizenM brand was acquired by Marriott International and added to their existing portfolio of 30+ hotel brands worldwide. A new company was created to keep hotel operations under one roof – that’s Another Star. It may be a new company by name, but it’s made of the same people who have been building and running citizenM hotels for two decades – knowledgeable and guest-fanatic.

Another Star operates 37 citizenM hotels – all in Europe and the USA. The remaining two hotels – one in Kuala Lumpur and one in Taipei – are operated by Marriott.