Reservation Agent/Customer Service

Luderna is a premium vacation rental company operating in the Val d’Aran and Andorra, and part of the international Eterniti group, a leading operator of high-end vacation rentals managing more than 800 chalets, villas and apartments across Europe and North America, with over €2 billion in assets under management.

Our culture, in a nutshell: we are demanding and we care. We value rigor, ownership and excellence, while offering flexibility, trust and genuine opportunities for growth within an international group.

Location: Vielha.

Contract type: Permanent / Discontinuous fixed-term.

Minimum education: High School or Vocational Training.

Minimum experience: One year.

Description:

We are looking for a person to manage reservations and customer service for our Vielha office, with a good disposition towards change management.

You will join a dynamic team to interact with our customers and provide support to other departments of the company.

We offer work during the winter season, with the possibility of extension for the summer season.

Responsibilities:

• Telephone customer service.
• Virtual assistance for customers.
• Management of reservations and services.
• Handling telephone incidents.

Requirements:

• Good communication skills
• Intermediate to advanced office skills
• People skills
• Experience in virtual environments

Required knowledge of:

• French and/or
• English

Conditions:

• Schedule: Monday to Sunday (two days of weekly rest). Shifts. Continuous workday.
• Work at the Vielha office.
• Full-time: 40 hours per week.

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