Senior IT Service & Process Manager (m/f/d)

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The listed technology group OHB SE is one of the leading companies in the European space industry. Around 3,200 employees in Germany and other EU countries work on important aerospace programs of our time. The OHB Information Technology Services GmbH with locations in Bremen and Oberpfaffenhofen is the internal partner for all IT-related topics. By combining know-how and technology, we enable optimal processes, provide an efficient IT environment and IT services, and promote digitization within the Group. We owe our success to our employees and their passion for innovation, commitment and initiative.

For permanent employment OHB Information Technology Services GmbH in Bremen is looking for a

Senior IT Service & Process Manager (m/f/d)

Shape the Future of IT at OHB! As part of its new IT Operating Model, the OHB Group's IT organization is evolving from a traditional technical service provider into a strategic business partner. At the heart of this transformation are standardized IT services, clear end-to-end accountabilities, transparent governance structures, and the continuous improvement of service quality and business processes. Service and process management provide the foundation for achieving these objectives. As a Senior IT Service & Process Manager (m/f/d), you will play a key role in establishing a service-oriented IT organization. You will design and govern group-wide IT service and process standards, drive the continuous improvement of our service quality, and create transparency regarding performance, costs, and customer value. In this role, you will work closely with Service Owners, business units, IT delivery teams, and governance functions.

Your Tasks

Lead the implementation, continuous development, and governance of IT Service Management (ITSM) processes and frameworks, driving process maturity in alignment with the new IT Operating Model

Manage and continuously optimize key IT processes, including Service Portfolio Management, Service Request Management, Change Management, Asset Management, and Configuration Management

Develop and maintain service and process standards, KPIs, SLAs, and performance metrics to measure, monitor, and continuously improve service delivery and process effectiveness

Facilitate and coordinate collaboration between Service Owners, IT Delivery Teams, Business Stakeholders, and governance functions (e.g., QMS, ISMS, BCM) to ensure effective end-to-end service management

Conduct service and process assessments to identify opportunities for automation, standardization, simplification, and continuous improvement

Ensure compliance with regulatory, audit, security, risk management, and documentation requirements across all assigned services and processes

Define, develop, and optimize the applications and tool landscape required for planning, managing, and operating IT services, including ITSM platforms, CMDB, Software Asset Management (SAM), Enterprise Architecture Management (EAM), Discovery, Monitoring, and related solutions

Support IT transformation and digitalization initiatives while promoting a customer-centric, service-oriented culture across the IT organization

Your Qualifications

Several years of professional experience in IT Service Management, Process Management, or a comparable governance-related function

Strong knowledge of ITSM frameworks and best practices, particularly ITIL, as well as service-oriented operating models

Proven experience in designing, implementing, and continuously improving IT processes and service organizations

Hands-on experience with ITSM platforms, process and workflow management tools, and CMDB-based solutions, particularly ServiceNow and Jira Service Management (Jira ITSM)

Strong analytical and problem-solving skills, combined with a structured and results-oriented approach

Excellent communication, facilitation, and stakeholder management skills, with the ability to engage effectively across all organizational levels

Strong interest in automation, artificial intelligence (AI), digitalization, and Continuous Service Improvement (CSI)

Relevant certifications such as ITIL®, COBIT®, ISO/IEC 20000, Lean, Six Sigma, or comparable qualifications are considered an advantage

Experience in IT transformation programs and organizational change initiatives is desirable

We offer

Work Life Balance: Flexible working hours, sabbatical, 30 days vacation & special leave days

Mobile Work: Hybrid work & mobile work abroad

Structured on-boarding process (incl. Assignment of a buddy in the first months)

Development: Extensive range of training courses, individual professional development, German language courses & annual employee dialogue

space projects

Additional benefits: 13. monthly salary, accident insurance & company pension plan

Catering: High standard company restaurant & generous meals subsidy

Active health promotion: Health management, E-GYM Wellpass & In-company sports groups

Family: Kindergarten subsidy / Kindergarten places, Childcare in the vacation period & paid child sickness days

Mobility: Subsidized Deutschland ticket, Job bike & parking lots

Company parties & events: Christmas party, Satellite launch events, NextGen Speakers Night

Innovation: Company suggestion system & free research and development

A complete overview of our benefits and more details can be found here on our website.

Become part of our international team and take your professional and personal development to a new level. Don't fulfil all the requirements? No problem - we are happy to receive applications with partial matches! We are looking forward to your application in German or English via our online tool.

OHB Information Technology Services GmbH

Human Resources

Questions regarding this posting? Diana Fuchs is available under career@ohb.de.