Lead Technical Analyst

Overview: WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.PURPOSE

Leads the definition, design, and productization of software systems that transform how Datalink services are monitored, configured, and operated across SITA's global infrastructure.

KEY RESPONSIBILITIES

System Engineering Leadership

• Lead the system requirement definition and design of next-generation Datalink Monitoring, Observability, Provisioning, and Configuration Management systems.
• Guide engineers technically across system design, implementation, and review activities, serving as principal technical contact and coordinator within the domain.
• Enforce engineering quality through modern system definition practices, observability standards, and secure-by-design principles.
• Lead and participate in technical reviews to ensure solutions are high-quality, maintainable, testable, scalable, and supportable.
• Leverage personal expertise and advanced AI tools to drive productivity, engineering quality, and delivery excellence.

System Modernization & Architecture

• Drive the modernization of legacy monitoring and configuration management assets while ensuring operational continuity throughout the transition.
• Define and design provisioning and configuration management capabilities that align with SITA's technology stack, lifecycle management, validation, deployment, and governance practices.
• Ensure proposed solutions are resilient, scalable, production-ready, and aligned with the long-term evolution of the Datalink Observability and Configuration systems.
• Define and maintain the backlog based on the system development roadmap, ensuring priorities are aligned with business requirements and SITA's strategic objectives.

Technical Leadership & Cross-Team Collaboration

• Act as technical lead across a distributed engineering team, providing direction, mentorship, and hands-on problem-solving support.
• Work closely with software engineers, architects, product managers, operations teams, and business stakeholders to define system requirements and deliver solutions.
• Foster a culture of technical excellence, collaboration, ownership, and innovation across distributed teams.

Strategic Outcomes

• Lead the definition and design of SITA's next-generation Datalink Monitoring and Configuration systems, including modern telemetry, alerting, visualization, and operational capabilities.
• Drive the progressive modernization of legacy monitoring, provisioning, and configuration management systems while maintaining operational continuity.
• Deliver scalable and supportable system capabilities that improve operational efficiency, service reliability, and long-term maintainability.

Security, Compliance & Documentation

• Ensure solutions are designed and implemented according to secure-by-design principles and SITA's security and governance requirements.
• Create and maintain technical documentation for system architecture, design decisions, and operational procedures, leveraging AI tools to improve documentation quality.
• Maintain thorough knowledge of SITA's policies, processes, and procedures; ensure team adherence to required standards and escalate non-compliance as appropriate.

Innovation & Continuous Development

• Explore and assess emerging technologies, AI tools, and industry developments in observability, distributed systems, and platform engineering.
• Recommend and champion technical improvements to Datalink Observability and Configuration systems to better meet user and operational needs.

Qualifications: REQUIRED EXPERIENCE & SKILLS

• 10+ years experience as a Lead technical Analyst, Lead System Engineer or equivalent in building complex and large-scale software systems, with demonstrated technical leadership.
• Hands-on experience with container orchestration and modern observability ecosystems, including Grafana Labs tools such as Alloy, Loki, Mimir (or Prometheus), Grafana, and OpenTelemetry Protocol.
• Deep expertise in software and system design, distributed systems, enterprise application development, and modern programming paradigms and frameworks.
• Experience in software integration, configuration management, APIs (REST, SNMP, TCP/IP), microservices, and backend systems in a distributed systems context.
• Solid understanding of software architecture principles, modern programming paradigms, and event-based systems (Kafka).
• Demonstrated ability to lead engineers technically — setting quality guidelines, conducting requirement definition and design reviews, and resolving complex technical challenges.
• Strong problem-solving skills, with the ability to coordinate technical discussions and collaborate effectively in an international, distributed engineering environment.
• Proficiency in AI-powered engineering tools for requirements management, static analysis, requirement definition, design, and documentation generation.
• Fluent in professional English.

EDUCATION & QUALIFICATIONS

• University degree or equivalent preferably in Computer Science, Software Engineering, Telecommunication or a related field. A specific degree is not a prerequisite; equivalent experience and capability are equally valued.

PREFERRED EXPERIENCE & SKILLS

• Experience with aviation, telecommunications, networking, or mission-critical systems.
• Knowledge of operational support systems, configuration management, service management environments, and related technologies such as ServiceNow.
• Experience managing or technically leading a small team of engineers.
• Fluent in professional French.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)* Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Compensation Note: Hidden (-999)