Team Lead - Design and Engineering

Overview: WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.PURPOSE

• Translates and aligns technical, business, and operational requirements of systems, applications, and services into clear technical and/or functional specifications, ensuring the overall capability and long‑term viability of the product(s).
• Ensures integration of requirements with interacting systems, applications, and services both within SITA and across the wider airline community.
• Acts as a technical lead for multiple small to medium projects with significant business impact, ensuring solutions can sustain long‑term technical and operational needs.

WHAT WILL YOU DO

Key Responsibilities

• Contribute to user workshops to validate customer requirements, confirm and negotiate technical specifications at project activation, and verify adherence to requirements in delivered solutions.
• Investigate, advise, and implement additional functionality based on application enhancements or user community needs.
• Advise on, implement, and manage technical change request processes, ensuring all system changes follow agreed policy and comply with audit requirements.
• Hold overall responsibility for the technical setup of the system, liaising with development teams to determine effort, feasibility, and scheduling.
• Create and maintain technical documentation supporting the products as defined in the requirements.
• Develop unit test plans, test cases, scripts, and documentation based on technical specifications, and perform technical testing activities.
• Identify, raise, and manage risks and issues affecting the project, ensuring appropriate action is taken and escalating when significant impacts arise.
• Implement continuous process improvements to maintain best practices and, where appropriate, extend these improvements across the wider development organization.
• Collaborate with technical and functional teams to design extensions to existing application functionality.
• Mentor and coach a small group of less experienced Specialists, ensuring they develop the skills and knowledge required for their roles.
• Support the implementation of specific applications across countries and regions.

Qualifications: EXPERIENCE

• Minimum 8+ years of experience in deployment or support of application software, implementing systems and modules across multiple full lifecycle implementations.
• Formal project management training is desirable.

KNOWLEDGE & SKILLS

Professional Competencies

• Accountability
• Accuracy & Attention to Detail
• Business Acumen
• Business Process Improvement
• Cloud Computing
• Coaching Others
• Commercial Acumen
• Computer Systems Industry Knowledge
• Conceptual Thinking
• Conflict Management
• Conflict Resolution
• IT Industry Trends & Directions
• Innovation
• Managing Change

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

• University degree or equivalent, preferably in Computer Science, Engineering, Mathematics, or a related technical field.
• Recognized professional qualifications are desirable where applicable.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)* Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Compensation Note: Hidden (-999)