Digital Workplace Senior Technical Engineer

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

As a Digital Workplace Senior Technical Engineer in the Digital Workplace Core Engineering Team, part of the Digital Workplace organization in Roche Digital Technology IT global organization, you will join a team of experts in technology working to provide tools and technologies that are connecting more than 150.000 users, enabling them to work and collaborate efficiently.

In collaboration with local and global Business Partners and Stakeholders, you will be providing technical consultancy to clients and affiliates across all divisions and locations at Roche, providing solutions to our Digital Workplace with state of the art technology in a modern and collaborative environment.

We believe in fostering a workplace that promotes growth, collaboration, and innovation. As a leader in the industry, we are committed to creating a digital environment that empowers our employees and enhances productivity. Join us and be a part of a team that values creativity, excellence, and a forward-thinking mindset.

The ideal candidate possesses a strong technical background, a passion for enhancing the employee digital experience, and a certification as a M365 Administrator. This role will be pivotal in designing, implementing, and managing digital solutions that support our dynamic workforce.

Job Responsibilities:

• Lead the design, implementation, and support of our Digital Workplace solutions using M365 and other modern digital technologies
• Act as a subject matter expert for digital workplace technologies, providing guidance, technical consultancy and support to users and stakeholders
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
• Ensure seamless integration of digital tools and platforms to enhance productivity and collaboration in partnership with other IT areas
• Manage and optimize M365 environments, ensuring security, scalability, and reliability
• Proactively identify and address potential issues, implementing preventative measures to maintain system integrity.
• Leverage Artificial Intelligence to enhance digital workplace solutions and improve user experience
• Utilize AI technologies to analyze data and provide actionable insights for optimizing workplace performance
• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity
• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity
• 3rd level Business Critical incidents and requests. Escalation management
• Document solutions and processes: Create clear and concise documentation to guide future use and maintenance
• Mentor and provide guidance to junior team members, fostering a culture of continuous learning and improvement

Qualifications:

Education / Experience

• Certified M365 with hands-on experience managing M365 environments
• More than 8 years of experience in system administration on email and cloud services
• Fluent English spoken

Technical / Business Skills

• Understanding of the standard email protocols, authentication methods and networking basics (SMTP, IMAP, SPF, DKIM, DMARC,TCP/IP, DNS, etc)
• Strong hands-on technical skills, and working experience with infrastructure technologies and business applications
• Strong understanding of modern workplace technologies

Additional Qualifications

• Experience in Email Transport through Secure Email Gateways ( Fortimail, ProofPoint, Fast path or any other MTA)
• Experience in designing and providing solutions aligned with standards, security, validation, capacity and high availability to fulfill complex business needs while identifying associated risks
• Experience with AI technologies and their application in digital workplace solutions and knowledge of machine learning, natural language processing, and AI-driven automation tools
• Knowledge in ServiceNow or another ITSM solution based on ITIL processes
• Experience in Scripting against API with languages like: Python, javascript or Powershell
• Speaking other languages is welcome
• Google Workspace administration

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Madrid. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.