Technical Support & Onboarding Representative (Diagnostic services)

Description

Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Technical Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.

As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.

This role is an onsite position in our Wrocław office (Psie Pole).

Key Responsibilities

• Provide technical support to customers during the onboarding process.
• Support the automated integration of customer’s software systems.
• Engage and collaborate with IT specialists from dental practices and clinic to facilitate the onboarding process.
• Troubleshoot technical issues during the onboarding process.
• Optimize the technical onboarding process for wide range of international customers.
• Act as lead consultant and resource to customers.
• Assist in preparing status updates and reports for the Management, Marketing and Business teams.
• Work on processes automatization.
• Work in an agile team.

Skills, Knowledge & Expertise

• 2 – 4 years’ of experience in a similar role for a fast growing international company.
• Fluency in English; additional languages is an asset.
• Knowledge of image standards and protocols such as DICOM, and JPG, among others.
• A deep understanding of the Windows operating system.
• Feel comfortable with command line tools
• Basic understanding of Jira and Salesforce is preferred.
• Experience in remote IT support with clients.
• Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.

Job Benefits

• Private healthcare Luxmed,
• Multisport card,
• Private insurance,
• Meal vouchers,
• Co-financing of company products,
• Employee Support Program.

About Align Technology

Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well-being programs to keep you thriving in both body and mind.

• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.