SAP S4E Hana Advanced Key User

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

JOB DESCRIPTION

Role during the transformation

• Act as process expert and Advanced Key User within relevant service process areas
• Apply domain knowledge to support process design and validation
• Actively participate in workshops to define and clarify business requirements
• Ensure processes reflect real operational usage and service scenarios
• Contribute to definition of relevant business scenarios and use cases
• Define and validate test scenarios (ITC, UAT), ensuring business relevance
• Collaborate with related areas such as planning, execution, billing, and reporting
• Support alignment between system functionality and business expectations

AKU responsibilities (post go-live)

• Secure and support the use of processes within the assigned process area
• Act as main point of contact for business users
• Provide advanced user support and act as 2nd-level support
• Guide and support business users and local key users in daily operations
• Drive and support continuous improvements and change requests
• Support system releases, testing, and process adaptations
• Ensure effective communication between business users and support organizations

Expectations in the role

• Act as both contributor during the program and future owner of the process area
• Build knowledge and ownership through active participation
• Work closely with business stakeholders and related capabilities
• Communicate clearly and raise issues proactively
• Contribute to structured planning, follow-up, and alignment

REQUIRMENTS TO PERFORM THE JOB DUTIES

• SAP SD experience in S/4HANA
• Proven test management experience (SIT, UAT, defect handling)
• Experience from global template-based rollouts
• Good knowledge of Order-to-Cash processes
• SAP SD experience in S/4HANA
• Experience from global template-based rollouts
• Good knowledge of Order-to-Cash processes
• Experience working in global, cross-functional teams and multiple stakeholders
• Understanding of SAP S/4HANA and template-based implementations.
• Experience from transformation, harmonization, or system implementation initiatives.
• Strong communication skills in English.
• Experience from transformation, harmonization, or system implementation initiatives.
• Ability to work in a global environment and collaborate with multiple stakeholders.
• Strong communication skills in English.
• Strong skills in Microsoft Office tools (Excel, PowerPoint, Teams, SharePoint)

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.