IT Support Engineer - Desktop Support

Job Description: Systems Engineer – Desktop Support

Location: Krakow,

Work Model: 100% Onsite

Please note that the role will be aligned to a weekly rotational shift schedule. The rotation will include the following shifts:

Morning Shift

Afternoon/ Evening Shift

Job Summary

We are seeking a skilled and proactive Systems Engineer with serval years of experience to join our dynamic IT team. This role focuses on delivering high-quality desktop support within a hybrid work environment, operating on rotational shifts. The ideal candidate will possess strong technical acumen, excellent communication skills, and a passion for optimizing IT infrastructure. No travel is required for this position.

Key Responsibilities

Provide end-to-end desktop support to ensure smooth IT operations across hybrid setups

Diagnose and resolve hardware and software issues to maintain system reliability

Collaborate with IT teams to implement updates, patches, and system enhancements

Monitor system performance and recommend improvements for user experience

Deploy and configure new software and hardware with attention to compatibility

Maintain detailed documentation of technical procedures and resolutions

Communicate effectively with users to understand and address technical needs

Ensure adherence to company policies and industry standards in all support activities

Participate in rotational shifts to support users across multiple time zones

Use remote support tools to troubleshoot and resolve issues efficiently

Contribute to IT strategy development aligned with organizational goals

Deliver prompt, courteous, and effective support to maintain high customer satisfaction

Stay current with emerging desktop support technologies and best practices

Qualifications

Strong understanding of desktop support technologies and methodologies

Proven ability to troubleshoot hardware and software issues independently

Excellent verbal and written communication skills

Experience working in hybrid environments and collaborating across teams

Proficiency with remote support tools and techniques

Demonstrated commitment to continuous learning and improvement

Bachelor's degree or relevant certification in Information Technology or related field

Certifications Required

ITIL Certification (Information Technology Infrastructure Library)

#LI-1_MS1