Colleague Support Advisor - Redeployment Services - Barclays

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Role

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Colleague Support Advisor who enjoys supporting colleagues through change, values teamwork, and takes pride in making a real difference to people’s careers.

AMS delivers Career Transition Services (CTS) to Barclays to support colleagues through sensitive, colleague‑impacting change with clarity, control and consistency. The Colleague Support Advisor (CSA) plays a pivotal, colleague‑facing role within this service, providing proactive, insight‑led and outcome‑focused redeployment support to colleagues impacted by organisational change.

Operating at the heart of the colleague experience, the CSA is accountable for actively influencing redeployment outcomes – not simply completing tasks. The role requires early intervention, confident advocacy of Internals First, strong collaboration with Recruiting and Professional Hiring teams, and disciplined use of data, insight and systems to more effectively identify and match colleagues to suitable internal opportunities, ensuring colleagues progress quickly and confidently into roles aligned to their skills and experience.

If you’re skilled at coaching, advocating, and guiding colleagues through transitions – and excited to grow in a supportive, people-focused environment – you might be exactly who we’re looking for.

Key Accountabilities

What you’ll do:

• Apply your expertise to provide structured, empathetic 1:1 support to colleagues impacted by change, ensuring clarity, confidence, and psychological safety throughout their redeployment journey.
• Use insight, time-based triggers, and risk indicators to proactively manage an assigned colleague caseload rather than waiting for inbound requests.
• Support colleagues in identifying suitable internal opportunities, leveraging data and insight to inform job matching, conducting regular job searches, sharing roles promptly, and coaching colleagues on next steps.
• Take ownership of colleague progression by tracking interviews, outcomes, and blockers, intervening early to prevent stalled redeployment journeys.
• Apply empathy, professionalism, and honesty when handling challenging conversations, such as role suitability, rejection feedback, or time pressures.
• Take accountability for redeployment outcomes beyond activity-based measures, ensuring colleagues achieve successful internal moves.
• Identify early warning signs, such as lack of interview traction, repeated rejections, or disengagement, and take timely action to improve outcomes.
• Escalate colleague risks appropriately to Team Leaders or Project Managers, providing diagnostic insight and recommended actions.
• Maintain focus on successful redeployment, internal progression, and sustaining colleague confidence.
• Collaborate with Recruiting and Professional Hiring teams to build trusted, professional relationships.
• Advocate proactively for redeployees, clearly articulating transferable skills, role suitability, and readiness.
• Use recruiter feedback to improve colleague coaching, applications, and interview readiness.
• Reinforce Internals First messaging consistently and confidently across all recruiting interactions.
• Apply high standards of professionalism to handle sensitive colleague data, adhering strictly to Barclays, CTS, and AMS data protection, confidentiality, risk, and control standards.
• Assess colleague-level risks early, including wellbeing concerns, vulnerability, disengagement, or distress arising from organisational change.
• Balance empathy and colleague care with control discipline, ensuring safe and consistent support aligned to governance frameworks.
• Maintain accurate, timely, and high-quality records across Avature and other CTS systems, documenting colleague journeys, actions, and outcomes.
• Apply MI, dashboards, and data effectively to manage caseloads, prioritise activity, and trigger proactive outreach and interventions.
• Demonstrate disciplined system usage to support reliable reporting, and insight-driven decision-making.
• Understand how CSA activity and data quality contribute to wider service outcomes, including redeployment success rates, time to redeploy, and colleague experience.
• Collaborate closely with CSA peers, Team Leaders, Project Managers, Recruiting, and Data & Insights colleagues to deliver a joined-up service.
• Participate in case reviews, huddles, and team forums to resolve complex cases and share insight.
• Capture and apply feedback from colleagues and recruiters to enhance service quality and colleague experience.

Skills & Requirements

Must-haves

• Proven expertise in recruitment, resourcing, HR, employee relations, or colleague support roles.
• Demonstrated ability to support individuals through change, transition, or sensitive career conversations.
• Strong empathy, emotional intelligence, and commitment to colleague care.
• Proactive mindset with clear ownership of outcomes and the confidence to intervene when needed.
• Confident, clear, and compassionate communication skills.
• Ability to influence and advocate effectively with internal stakeholders.
• Strong organisation, attention to detail, and follow-through on tasks.
• Data awareness and disciplined system usage to ensure accuracy, reporting, and insight-driven decision-making.
• Resilience and composure under pressure, maintaining professionalism and credibility.

Nice-to-haves

• Experience working in fast-paced, high-volume, or regulated environments.
• Knowledge of redeployment, internal mobility, or talent mobility services.
• Exposure to structured change management frameworks or HR project methodologies.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package*
• Flexibility in how and where you work*
• Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!

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