Checkout Services Team Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location Porto (Matosinhos)
• Employment type Full Time Permanent
• Department Customer Relations
• Deadline 2026-09-02

Candidate profile (title) Who you are Candidate profile (text) - Default language • Self-reliant and motivated with a proven ability to work as part of a larger team;

• Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available;

• Ability to plan staffing of cash line according to the customer flow;

• Experience of actively meeting customer needs through understanding your customers in a service industry;

• Experience of working in a fast-paced environment;

• Ability to adjust the style of communication to get the message across to the receiver;

• Confident decision-maker;

• Experience of check-out service gained in the retail industry;

• Ability to read and understand written English. Key responsibilities (title) A day in your life with us Key responsibilities (text) • The priority of the job is to give our customers a positive payment experience by ensuring that our check-outs are efficiently equipped, the co-workers are ready and available to help customers;

• Ensure that our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way;

• Follow up on the queuing policy and waiting times in the check-out area and take action to ensure we keep the agreed goals;

• Work together with other functions to improve the shopping experience for our customers in order to generate more sales;

• Know the check-out action plan and support the goals and targets given;

• Contribute to the check-out action plan and take ownership in its delivery;

• Understand the impact of check-out actions on the financial results and act according to that;

• Follow cash handling procedures to ensure the security of money handling. Team vision ( title) Together as a team Team vision (text) Some would call us idealists who want to change the world, but we are firm believers that we actually can have a positive impact on people, society and planet. We put our heads together to solve the big questions: how IKEA products can become circular by using material and resources in the best way, how to improve the lives of the people who create our products, and how IKEA can benefit the communities where we operate.

At IKEA / Ingka Group we believe everyone deserves to feel welcomed, respected, supported and valued, regardless of any identity dimension or life circumstances. We are committed to create a diverse work environment where everyone feels included and has access to the same opportunities. We want to reflect the society we live in and do not tolerate discrimination. It is based in these values that we work daily, because we believe diversity is the key to our success and inclusion is everyone’s responsibility.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!