Senior Technical Support Analyst

• Hands on AV support across teaching and meeting spaces
• Troubleshoot modern AV and Microsoft Teams technologies
• Enhance the technology experience for staff and students

Be Bold. Belong. Be More.

At Southern Cross University, we do things differently, and so can you.

A career with us is more than you might expect. Yes, it’s about the heart, connectedness and community you’d hope for in a regional university. But there’s also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you.

You can be good anywhere. Here, you can be great.

Your opportunity

Technology plays a vital role in how we teach, learn and connect. At Southern Cross University, we're looking for a Senior Technical Support Analyst with strong audiovisual (AV) expertise to ensure our teaching spaces, meeting rooms and collaborative environments work seamlessly.

This is a hands-on role for someone who enjoys solving technical challenges, supporting people and making technology work when it matters most. From troubleshooting AV systems in teaching rooms to supporting Microsoft Teams meetings, presentations and conferencing facilities, you'll help staff and students get the most from the technology around them.

You'll work across our university campuses, providing specialist technical support for AV equipment, meeting room systems and associated technologies. You'll also contribute to system improvements, preventative maintenance, technical documentation and the resolution of complex issues, working with colleagues and vendors to deliver reliable, high-quality support.

If you're technically curious, customer-focused and enjoy being the person who can resolve a challenging problem, this is an opportunity to put your skills to work in a dynamic university environment.

You will make an impact by:

• Providing hands on AV support across teaching rooms, meeting spaces and presentation environments
• Troubleshooting audiovisual, conferencing and Microsoft Teams meeting technologies
• Maintaining and improving AV systems through testing, updates and preventative checks
• Supporting staff and students with technical guidance, training and problem resolution
• Leading complex technical escalations and working with vendors to improve system reliability

What you will bring

You'll be an experienced technical support professional with a strong understanding of audiovisual technology and a practical, solutions-focused approach. You enjoy working directly with people, diagnosing problems under pressure and ensuring technology works reliably for teaching, meetings and events.

You will be confident supporting AV and conferencing environments, including room-based presentation systems, Microsoft Teams meetings and integrated audio and video technologies. Experience with systems such as Q-SYS, Crestron or similar AV control platforms will be highly regarded.

You bring the judgement to manage complex technical issues independently, communicate clearly with users and collaborate with other technical teams when problems require a broader solution. You'll also enjoy sharing your knowledge, helping colleagues develop their skills and identifying ways to prevent recurring issues.

To succeed in this role, you will also need:

• Relevant IT, AV or electronics qualification, or equivalent experience
• Demonstrated experience in AV support, troubleshooting and user assistance
• Strong knowledge of conferencing platforms, AV equipment and system integration
• Excellent problem solving, communication and customer service skills
• A current driver’s license, willing to travel between campuses and a valid Working With Children Check

Why Southern Cross University

SCU is proudly a regional university, young, small and vibrant. That means you’ll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you’ll do it alongside passionate people and leaders who go the extra mile to help you succeed. A career with us is about more than just work. It’s about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we’re integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.

Your opportunity is:

• Full-time, continuing (permanent)
• Located at Coffs Harbour, NSW 2450. Relocation assistance is available, making it easier to join our regional communities
• HEW Level 7. The base salary ranges from $111,612 - $121,190 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $141,792.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it’s like to work at SCU, visit Why work at Southern Cross University?

Be more with Southern Cross University today

Southern Cross University values potential as much as experience. If you do not meet all the listed requirements but are excited about the role and confident you can contribute, we encourage you to apply or reach out for more information.

Name: Vivian Cormier

Email: Jobs@scu.edu.au

Applications close 11.30pm AEDT 29 October 2026.

Eligible applicants must have Australian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Applicants must apply online and attach a CV and cover letter. The cover letter must clearly address each selection criterion in the position description. Information to support you prepare your application is available on our website.

Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate. For any support through the recruitment process reach out to jobs@scu.edu.au.

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