Business Analyst with IBM FileNet (Hybrid, Madrid)

Role description

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for an experienced Requirements Engineer / Business Analyst with strong expertise in IBM FileNet and working knowledge of IBM Datacap, capable of bridging business and IT teams within a regulated banking environment.

The ideal candidate has proven experience in requirements engineering, system analysis, solution design, and project delivery within financial services. You should be comfortable working with business stakeholders, architects, developers, and Product Owners to design and deliver document management, archiving, and legal retention solutions.

A solid understanding of banking regulations, records management, GDPR, retention policies, integration patterns (REST APIs, services), and Agile delivery practices is essential.

Main tasks and accountabilities will be:

Requirements Engineering & Business Analysis

Gather, analyze, refine, and prioritize business requirements with Product Owners and business SMEs.

Conduct end-to-end business analysis, including root cause analysis of recurring issues and incidents.

Validate requirement completeness, consistency, and testability.

Assess impacts across upstream and downstream business processes and IT systems.

Translate regulatory and compliance requirements into detailed functional specifications and acceptance criteria.

System Analysis & Solution Design

Analyze and design solutions based on IBM FileNet components, including:

Object Stores

Document Classes

Properties and Metadata

Security and Access Controls

Retention and Disposition Policies

Search and Capture Functions

Perform gap analyses and evaluate architectural impacts.

Create functional specifications, solution designs, process models, and data structures.

Define non-functional requirements covering performance, availability, security, auditability, and compliance.

Compare implementation alternatives based on cost, effort, risks, and timelines.

Present and validate solution designs within architecture governance processes.

Delivery & Testing Support

Support project delivery throughout the full solution lifecycle.

Define test scenarios, test cases, and acceptance criteria.

Coordinate System Integration Testing (SIT) and support User Acceptance Testing (UAT).

Maintain end-to-end traceability from requirements through production deployment.

Analyze functional incidents and recommend permanent corrective actions.

Support production rollouts and provide documentation and knowledge transfer to operations teams.

Ways of Working

Work within Agile (Scrum), Waterfall, and hybrid delivery models.

Use Jira, Confluence, X-Ray, ServiceNow, and Microsoft Project.

Collaborate with a Luxembourg-based Scrum team and participate in occasional travel activities.

What do we expect from you?

Mandatory Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.

Minimum 5 years of experience in Requirements Engineering, Business Analysis, or System Analysis within financial services.

Minimum 3 years of hands-on experience with IBM FileNet, including:

Content structure design

Document classes and properties

Security configuration

Retention management

Working knowledge of IBM Datacap for document capture, classification, and validation.

Strong experience writing:

Functional Specifications

Solution Design Documents

User Stories

Acceptance Criteria

Knowledge of integration concepts including REST APIs, services, and data flows.

Understanding of:

GDPR

Data retention regulations

Banking secrecy requirements

Records management obligations

Experience with Agile and Waterfall methodologies.

Excellent stakeholder management and communication skills.

Fluent English.

Nice-to-Have Skills

IBM Enterprise Records.

IBM Content Navigator.

IBM Content Search Services.

e-Signature and eIDAS projects.

Digital Identity initiatives.

Exposure to ISIS Papyrus output management.

Experience with Temenos Transact.

Knowledge of CI/CD and test automation practices in regulated environments.

Professional certifications such as:

IREB CPRE

IIBA CBAP / CCBA

IBM FileNet Certifications

French and/or German language skills.

Working Environment

Work conducted in non-production environments using anonymized data.

Documentation of unit-test evidence in Jira before handover to testing teams.

Work Location

Hybrid position in Madrid (3 days at client´s office, Madrid city center).

Member of a Luxembourg-based Scrum team.

Initial onboarding in Luxembourg (approximately two weeks).

Occasional business travel.

Skills

IBM FileNet, IBM Datacap, Requirements Gathering, Business Analysis

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.