Senior Service Designer – Digital Services

Senior Service Designer – Digital Services | Consulting Assignment in Gothenburg

Are you an experienced Service Designer who enjoys solving complex challenges through human-centered design? We at WeQuel are currently looking for a Senior Service Designer for a consulting assignment with one of our clients in Gothenburg. This is an exciting opportunity to shape the future of digital services by creating seamless customer experiences that connect users, business, and technology.

As a consultant with us, you will have the opportunity to work with some of our clients who are leading companies within the pharmaceutical, manufacturing, and industrial sectors, contributing to process optimization, implementation of new technologies, and the development of sustainable solutions.

About the Role:

In this role, you will join an experienced design organization focused on developing digital services and customer experiences. You will lead service design initiatives from early discovery through implementation, working closely with UX designers, product teams, service owners, engineers, and business stakeholders.

The role requires a strong hands-on design background combined with the ability to navigate complex organizations, facilitate collaboration, and translate customer insights into scalable service concepts and tangible improvements. You will play a key role in connecting customer needs, business objectives, operational processes, and digital products to create valuable end-to-end experiences.

Your main responsibilities will include:

• Lead service design initiatives across complex digital services
• Map, analyze, and improve end-to-end customer and user journeys
• Translate research findings and customer insights into service concepts, priorities, and improvements
• Create service blueprints connecting customer experiences with business processes, systems, and capabilities
• Collaborate closely with UX Designers, Service Owners, Product, Technology, and Business teams
• Facilitate workshops and stakeholder alignment sessions
• Connect design initiatives to measurable business outcomes such as customer value, adoption, productivity, and operational efficiency
• Drive design initiatives independently from discovery through implementation
• Ensure design recommendations are translated into actionable improvements

We are looking for someone who:

• Has 10+ years of experience in Service Design, Customer Experience Design, or a closely related design discipline
• Has a strong portfolio demonstrating hands-on design work, design thinking, process, and measurable outcomes (applications without a portfolio cannot be considered)
• Has extensive experience conducting user research, synthesis, customer journey mapping, and service blueprinting
• Has strong systems thinking and can connect customer needs, digital products, business, technology, and operations
• Has experience working in complex organizations with multiple stakeholders
• Has the ability to balance customer needs with business and operational objectives
• Has a strong human-centered design mindset and hands-on experience driving service design initiatives
• Is a T-shaped designer with deep expertise in Experience Design complemented by Service Design and Business Design capabilities
• Is comfortable working independently in ambiguous environments and driving initiatives forward

Meritorious Experience:

• Experience with B2B products or services
• Experience within industrial products or manufacturing environments
• Experience with SaaS platforms or digital products
• Experience with connected services, IoT, telematics, or fleet management solutions
• Experience working with dealer ecosystems or global digital products

We Offer:

At WeQuel, you become part of a consulting team that values people first – we believe that success is built through engagement, collaboration, and development. We offer a flat organization with short decision-making paths, a strong sense of community, and the opportunity to influence your own professional growth.