Specialist, Membership Experience

Specialist, Membership Experience

As our new Specialist, Membership Experience, you will support the implementation and activation of compelling membership experiences across digital, CRM and retail channels. You will translate global membership propositions into tangible customer benefits, journeys and touchpoints, helping markets deliver consistent, high-quality experiences with the flexibility to remain locally relevant.

Working across markets and functions, you will help strengthen member engagement, participation and long-term loyalty while contributing to increased repeat purchase and customer lifetime value.

Turn membership propositions into engaging customer experiences

You will act as a key enabler for markets and clusters, providing the guidance, tools and hands-on support needed to activate Pandora’s membership programme successfully. Partnering closely with Content, Activation, Operations and Commercial teams, you will help integrate membership into campaigns, customer journeys and engagement programmes.

Your key responsibilities will include:

• Supporting the implementation of membership experiences across CRM, digital and retail channels
• Translating membership propositions into customer-facing benefits, journeys and touchpoints
• Partnering with Content and Activation teams to deliver membership campaigns and activations
• Enabling markets through clear frameworks, playbooks, campaign toolkits and guidelines
• Supporting activation planning, local execution and optimisation while balancing global consistency with local relevance
• Supporting the rollout of new membership initiatives and features by ensuring market readiness and clear communication
• Monitoring activation and engagement performance to identify opportunities for improvement
• Gathering and sharing market feedback and maintaining experience documentation to support continuous improvement and scalability

A customer-focused collaborator with a structured mindset

You combine a strong customer experience mindset with the ability to turn strategies and propositions into practical activations. You are organised, analytical and comfortable coordinating activities across teams and markets. Clear communication comes naturally to you, and you can translate complex concepts into useful guidance for local stakeholders.

Additionally, we hope that you have and can demonstrate:

• At least 3 years of experience within loyalty, CRM or customer engagement
• Experience supporting membership or loyalty initiatives, including campaigns, benefits and customer experiences
• Experience translating strategies and propositions into customer-facing activations
• Experience working across omnichannel environments, including CRM, digital and retail
• Experience enabling markets or regions through guidance, materials and troubleshooting
• The ability to interpret engagement data and market feedback and identify improvement opportunities
• Strong organisational, coordination and stakeholder collaboration skills
• Experience working with cross-functional teams such as Content, CRM, Activation and Retail
• Clear and structured communication skills

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Job Details

Job Title

Specialist, Membership Experience

Position Type

Full Time

Date Posted

09/03/2026

Career Area

Corporate

Location(s)

Copenhagen V, Denmark

Job ID

1433278533

Reference Number

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