Business Execution Manager

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Description By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Services Europe Business Execution Manager is responsible for supporting the delivery of Services’ strategic objectives, deliverables & governance commitments. This role focuses on strategic execution, business management activities, financial performance oversight, data analytics/performance management & legal vehicle governance. The role is an individual contributor role reporting to the Services Europe Business Execution Head.

What you’ll do

Strategy

• Work across cluster & Global teams to define strategic priorities. Support or lead governance forums/programs to execute strategic priorities. Track performance against strategic priorities.
• Strategic execution: Directly lead or support strategic Services programs.

Client & Growth

• Work across Sales & Product teams to define & track client growth plans.
• Produce client performance metrics, win-loss analysis, client experience themes & pricing models to maximise client profitability.
• Produce sales & coverage productivity metrics. Lead sales productivity reviews to ensure disciplined pipeline management.
• Support production of client facing materials & content in preparation for client reviews.

Performance Management & Business Administration

• Coordinate business management reviews. Produce high quality presentations & supporting materials for senior business reviews.
• Leverage global data sources & AI tools to produce coherent management insights/intelligence to inform Services strategy, planning & decision making.
• Utilise internal & external benchmarking data to assess competitive performance/wallet share & articulate specific, actionable opportunities & threats.
• Produce accurate, timely reporting to track performance against strategic priorities & defined scorecard metrics.
• Continuous review, analysis & publication of performance against targets/KPI’s. Identify risks/opportunities & associated action plans.

Communication & Engagement

• Build & maintain collateral & powerful visuals that tell the Services Europe story & offer meaningful insights to internal & external parties.
• Publish regular updates to Europe employees and partners.
• Support targeted employee engagement & VOE initiatives such as town halls, round-tables & ongoing communications in partnership with Marketing & ESPA.

Financial Performance

• Work with Finance, Product & Sales teams to build & track Services Europe financial plans.
• Analyse & assess financial performance metrics. Identify & articulate positive & negative financial drivers. Work directly with applicable functions & partners to define and mitigate any financial performance risks.
• Provide analytical & business management support to identify expense optimisation & productivity opportunities. Lead execution of associated deliverables & productivity programs.
• Lead the investment planning process for Services Europe. Work across front and back-office teams to define, prioritise & quantify investment priorities for the cluster. Track progress too plan.
• Manage headcount, expense approval and other “BAU” administration processes.

Governance & Controls

• Ensure Services Europe actively engages in & fully conforms with applicable business & legal vehicle governance requirements & obligations. Ensure timely & accurate execution of Services related deliverables.
• Work in close partnership with the Controls, Product & Operations teams to support or lead the timely fulfilment of regulatory deliverables, CAP’s & product approvals relating to Services.
• Support execution of ad hoc controls & regulatory deliverables.
• Oversight of third-party analytics functions & continuity of business processes.
• Represent Services Europe at senior governance forums.

What we’ll need from you

• Experience working in a Business Management capacity.
• PowerPoint & visual content production background.
• Analytical/data expertise. Expertise with Excel.
• Knowledge of & practical experience of deploying AI tools.
• Financial background desirable – will have preferably spent time in a finance function.
• Experience working in a controlled & regulated function. Can demonstrate an understanding & appreciation of strong risk mitigation & controls.
• Track record of high quality execution against challenging deadlines.
• Clear written/verbal communication & attention to detail.
• Experience dealing with & supporting senior stakeholders.
• Ability to work under pressure, adaptability & a very strong team ethic.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees -

Job Family Group:

Business Strategy, Management & Administration -

Job Family:

Business Execution & Administration -

Time Type:

Full time -

Primary Location Full Time Salary Range:

241 750,00 zł - 411 650,00 zł -

Most Relevant Skills

Please see the requirements listed above. -

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. -

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.