Lobby Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role.

What You'll DoDeliver exceptional customer service by warmly greeting all visitors and residents, anticipating their needs, and acting as the primary point of contact for all reception-related enquiries

Manage reception operations for 8 hours daily, Monday to Friday, ensuring the desk remains staffed, immaculate, and fully operational at all times

Handle guest registration efficiently, including issuing passes, explaining health, safety, and evacuation procedures, and utilizing your ability to remember names and faces

Coordinate meeting room bookings, inductions, taxi services, and other visitor logistics using approved suppliers and internal systems

Maintain visual and operational excellence across the reception area and related spaces, taking ownership of creating a professional, welcoming environment

Complete daily checklists and monthly reports, ensuring compliance with all site procedures, health & safety protocols, and incident reporting requirements

Collaborate seamlessly with courier companies, service providers, and the wider Facilities Management team to ensure smooth operations

Provide local area information, including directions, travel updates, and general guidance to support visitors and staff throughout their day

What We're Looking ForOutstanding customer service mindset with a proven ability to create memorable experiences in high-profile or corporate environments

Proactive problem-solver who anticipates needs, handles service disruptions gracefully, and maintains composure under pressure

Excellent interpersonal and communication skills, with the natural ability to engage positively with people at all levels, from guests to senior leadership

Strong organizational abilities with meticulous attention to detail, time management skills, and the capability to prioritize competing demands

Tech-savvy professional who is confident learning new IT systems and software quickly, with strong computer literacy

Exceptional memory for names, faces, and individual preferences, enabling personalized and attentive service

Team-oriented approach with self-motivation and the ability to inspire and support colleagues in delivering service excellence

Trustworthy and discreet, maintaining confidentiality and professionalism in all interactions

What You Can Expect From UsContract of employment

Benefits package (private healthcare, cafeteria system, life insurance)

Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective

Opportunity to participate in training and development programs

Friendly and supportive company culture

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.