Director of Merchandising

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Job Summary:

The Director of Merchandising, EU is responsible for leading and scaling the product assortment strategy for the European region. This senior leadership role drives the identification of high-potential brands, develops strategic vendor partnerships, secures best-in-class commercial terms, and leverages data-driven insights to accelerate category growth and regional revenue performance.

This is a high-impact, builder role. The Director leads and grows the EU Merchandising team, drives cross-functional collaboration with Supply Chain, Commercial, Compliance, and Finance, and ensures the European business is set up to win commercially, operationally, and strategically.

Job Expectations

• Own the EU Merchandising strategy — assortment, category priorities, vendor portfolio, and commercial performance across the European market
• Build, lead, and develop the EU Merchandising team, creating a data-driven, results-oriented culture aligned with iHerb’s growth ambitions
• Report to the EU General Manager and contribute actively to the EU Leadership Team, driving cross-functional alignment on business priorities
• Partner closely with the VP of Merchandising (dotted line) and Directors to ensure EU strategy operates within the global framework and leverages global capabilities
• Drive category growth through assortment optimization, competitive pricing, promotions, and vendor negotiations that deliver strong margin outcomes
• Lead regional vendor partnerships — identifying high-potential brands, securing best-in-class commercial terms, and building long-term supplier relationships
• Collaborate with Supply Chain and Inventory Management on forecasting, vendor performance, order cycles, and in-stock execution
• Work closely with Commercial and Finance teams to ensure EU merchandising decisions are commercially sound and support revenue and profitability targets
• Partner with Compliance and Regulatory teams to manage catalog additions, documentation, and approvals in line with EU requirements
• Adapt global merchandising strategies to EU customer needs, market trends, and regulatory standards
• Use analytics and category insights to identify growth opportunities, guide decisions, and drive continuous improvement

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Experience

• Proven leadership and team-building capability, with experience managing and developing merchandising or buying teams
• Strong commercial acumen with a track record of delivering category growth and margin performance in an eCommerce environment
• Skilled negotiator with the ability to secure strong vendor terms and build lasting supplier partnerships
• Executive presence and the ability to influence at all levels — from vendors to senior leadership and cross-functional peers
• Deep understanding of EU market dynamics, regulatory requirements, and consumer needs
• Advanced analytical skills and data-driven mindset to guide decisions and spot opportunities
• Strong cross-functional collaborator, especially with Supply Chain, Finance, Commercial, and Compliance

Equipment Knowledge**:**

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with EDI, WMS, SAP, Asana, or Tableau is a plus

Experience Requirements:

12+ years of progressive experience in merchandising, category management, or buying, with a strong eCommerce background. Proven experience leading teams and operating in a regional or international environment is required.

Pan-European experience strongly preferred.

Education Requirements:

Bachelor’s Degree in Business, Merchandising or related field preferred, or a combination of education and equivalent work experience.

• Support and develop Assistant Buyers, providing guidance and tools for success

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• Strong and proven negotiation skills with the ability to secure competitive commercial terms
• Advanced analytical, data-interpretation, and decision-making abilities
• Strong understanding of retail pricing structures, margin dynamics, and category commercial drivers
• Excellent written and verbal communication skills, ability to influence at all levels across internal and external stakeholders
• High attention to detail with strong organizational and project management capabilities
• Ability to manage multiple priorities, solve problems, and make sound judgments in a fast-paced environment
• Strong cross-functional collaboration skills, particularly with Merchandising, Planning, Compliance and Marketing

Equipment Knowledge:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with EDI, WMS, SAP, Asana, or Tableau is a plus

Experience Requirements:

10+ Years of progressive experience in buying, category management, merchandising, or a directly related commercial role, ideally in an international or regional e-commerce environment.

Pan-European experience preferred

Education Requirements:

Bachelor’s Degree in Business, Merchandising or related field preferred, or a combination of education and equivalent work experience.

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassme

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.