International Order & Export Partner – North Africa

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Location: Sant Cugat del Vallès, Spain (RD Spain)

Organization: Supply Chain Subchapter | Logistics

Reporting Line: Logistics Leader (TBC)

Position Purpose

As anInternational Order& Export Partner, you will drive the end-to-end (E2E) Order-to-Cash (O2C) process for international markets in North Africa (Algeria and Tunisia). Operating within the Supply Chain subchapter, you will act as the key liaison between internal suppliers, the Sant Cugat distribution hub, financial institutions, carriers, and international distributors. You will ensure seamless execution of customer orders, strict adherence to export control and labeling regulations, and proactive bottleneck management to deliver life-saving diagnostic solutions to our customers.

Key Responsibilities& Accountabilities

1. End-to-End Order Management& Pricing

• Manage the full customer sales order processing life-cycle: order entry, proforma invoicing, order confirmation, shipping advice, and credit notes.
• Maintain customer pricing, monitor product shelf life/expiration dates, and actively manage supply bottlenecks and product availability.
• Oversee document exchange and operational coordination with distributors across Algeria and Tunisia.
• Handle specialized customer order flows, including spare parts processing.

2. Financial Execution& Collection (Letters of Credit& CAD)

• Lead payment collection processes and manage financial risk instruments, including Letters of Credit (L/C) and Cash Against Documents (CAD).
• Coordinate directly with banking institutions regarding L/C documentation and align with Roche Services& Solutions (RSS) on credit limits and financial clearing.

3. International Trade Compliance& Export Control

• Act as the Single Point of Contact (SPOC) for Algeria/Tunisia export control, handling material classifications, regulatory declarations, and compliance checks.
• Prepare and issue official export documentation, including EUR 1 declarations, country of origin certificates, and document translations.
• Coordinate specialized labeling compliance, including Arabic product labeling and IATA dangerous goods labeling.

4. Supply Chain, Warehouse& Logistics Coordination

• Monitor inbound product flows to the Sant Cugat warehouse dedicated to North African export channels and maintain contact with key internal suppliers.
• Partner with transport carriers and freight forwarders, ensuring compliance with transport requirements, quality/temperature standards and routine business SLAs.
• Investigate and resolve logistics customer complaints related to shortages, overshipments, or damaged goods.

Key Requirements& Qualifications

• Experience: 3–5+ years of experience in International Supply Chain, Order-to-Cash (O2C), Customer Service Export, or Logistics, preferably within the Healthcare, Diagnostics, or Pharmaceutical sectors.
• International Trade Expertise: Proven experience handling Letters of Credit (L/C), CAD, EUR 1 certificates, customs documentation, and export control regulations.
• Systems& Tools: Strong proficiency in ERP systems (SAP SD/MM modules preferred) and order-processing tools.
• Logistics Knowledge: Understanding of warehouse operations (Sant Cugat hub), carrier management, IATA regulations, and Arabic labeling standards.
• Languages: Advanced level ofEnglish is required. Fluency inFrench,Spanishand/or Arabic is a plus.
• Soft Skills: Strong negotiation, problem-solving, cross-functional collaboration, and customer-centric mindset aligned with agile working principles.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.