Customer Support Specialist – North America
MYQ · America, Netherlands
No Dutch requiredPosted today
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We're looking for a Customer Support Specialist in North America to join our team and play a key role in delivering outstanding technical support to our partners in the Americas.
Key responsibilities include:
- Provide pre-sales and post-sales technical support to our partners in the Americas.
- Handle technical requests promptly, coordinating with relevant MyQ America team members.
- Offer remote assistance to partners and their customers.
- Manage installations of MyQ products in partner and customer environments.
- Participate in tender management and prepare related documentation.
- Verify and enhance the technical knowledge of MyQ products among our partners.
- Simulate customer environments to troubleshoot MyQ-related issues.
- Prepare technical documentation, including manuals, product brochures, and knowledge base articles.
- Certify and train partners in the North American market.
- Support the continuous technical development of the MyQ America team.
- Perform other duties as assigned by top management.
If you’re a problem-solver with a passion for technology and customer success, apply now and become part of a dynamic team shaping the future of MyQ in the Americas!
Nikol
HR Specialist
Viktor Nestrasil
Vice President for Americas