Service Designer Senior Expert - Engage Studios

ABOUT ENGAGE STUDIOS

We design, innovate and build digital / physical products for the world's largest - and Sweden's smallest company. Our guiding principle is to make a difference - for the better. Ideas are good and execution is the success factor. We are people and teams who are not afraid to question, roll up our sleeves and laugh all the way to the finish line.

Since the start in 2009, we have worked with basically all manufacturing / developing companies in Sweden. The Volvo companies, IKEA, H&M, Electrolux, Lynk&Co, Zeekr, Houdini to name a few. Our customers are in the traditional Swedish industry all the way to innovative startups in Silicon Valley. They are not found in oil drilling or the military industry. We are determined to make our presence and work known with passionate and dedicated employees who love design, tech and people.

WE OFFER

At Engage Studios, you will work in many different industries for different customers. You will work with incredibly smart and dedicated colleagues. Together we develop products and services that you can brag about to your friends. We at Engage Studios are always at the forefront of technology development. We develop and share knowledge with each other to get better tomorrow. With us, you get the opportunity to realize your dreams, big and small.

You will be based at our client on the west coast of Sweden. This is a longterm, full-time, hands-on service design assignment within digital services and experience design.

JOB DESCRIPTION

Our client is looking for a Senior Expert / Senior Service Designer for digital services. This is a design role at its core — hands-on service design, customer journeys, and service blueprints — not a Service Owner, Product Owner, or business strategist role.

You will join an Experience Design team shaping digital services that enable productivity, uptime, and long-term customer value across complex B2B service ecosystems. You will lead service design initiatives from understanding customer needs and identifying opportunities to shaping concepts, aligning stakeholders, and supporting implementation.

You will work closely with UX designers, product teams, digital teams, aftermarket, dealers, and commercial stakeholders. You are comfortable working in ambiguity, creating structure, and translating complex challenges into clear experience direction and actionable improvements.

What you will do:

• Lead service design initiatives across complex digital services.
• Map and improve end-to-end customer and user journeys.
• Translate research and insights into concepts, priorities, and service improvements.
• Create service blueprints connecting customer experiences with processes, systems, and business capabilities.
• Partner closely with UX, product, technology, and business teams.
• Facilitate workshops and stakeholder alignment.
• Connect design improvements to outcomes such as productivity, uptime, adoption, customer value, and revenue.
• Drive initiatives independently and ensure design work leads to action.

REQUIREMENTS

• Strong senior experience as a service / experience designer (Senior Expert level; typically 12+ years relevant experience, with substantial depth in service design, CX, or related design disciplines — description baseline 6–10+ years).
• A design portfolio is mandatory. Applications without a portfolio will not be considered.
• Portfolio must show your own design contribution, process, and outcomes — including research and insights, journeys or service blueprints, concepts or prototypes, collaboration, and resulting impact.
• Hands-on experience with research, synthesis, journey mapping, and service blueprinting.
• Strong systems thinking — connecting user needs, digital products, business, technology, and operations.
• Experience navigating complex organisations and aligning multiple stakeholders.
• Ability to balance customer needs with commercial and operational realities.
• T-shaped designer: strong in experience design, with service and business design capability layered on top — not a traditional Service Owner / Product Owner / business strategist with limited hands-on design experience.

YOUR PROFILE

An experienced human-centered designer who thrives in ambiguity, creates structure, and turns complex service ecosystems into clear experience direction. Collaborative workshop facilitator with strong stakeholder alignment skills. Valuable experience includes B2B, industrial products, SaaS, connected services, IoT, telematics, fleet management, dealer ecosystems, or global digital products.

PLACE OF EMPLOYMENT

west coast Sweden

OTHER

Applications must be submitted through this link

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