FIT Sales and Operations Executive - English Speaking

Who is Tour Partner Group?

Tour Partner Group is a leading B2B destination management company for the Nordics, the United Kingdom, and Ireland. Tour Partner Group brings together more than 250 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in Copenhagen, London, Edinburgh, and Dublin. We are the experts in developing European tours for the travel business, and in creating authentic experiences and memories that last a lifetime. Our mission is to deliver personally tailored, authentic tours. Perfectly.

At our Copenhagen office, we are currently looking for 1 new employee to our FIT Team in the Nordics (on site in Copenhagen).

About the position:

As an FIT Sales & Operations Executive, you will play a key role in handling daily operational tasks while providing critical support to the sales team. Your responsibilities will include managing the operational aspects of FIT tours from start to finish, ensuring seamless execution, exceptional quality, and financial success for each itinerary. This role offers an exciting opportunity to work closely with the Sales team, ensuring that every tour meets the highest standards of service and profitability. You will be working with the North American Market, with a primary focus on operational tasks. This will give you the opportunity to gain a deeper understanding of the market and its clients, while being involved in creating and delivering high-quality travel experiences. As part of a dynamic and collaborative team, we value adaptability and a proactive approach.

• Prepare costing and quotations for FITs within an agreed time frame and in the required presentation style, aiming to maximize margins on all quotations.
• Develop personalized, tailor-made itineraries for FIT clients, combining suitable accommodation, transportation, and experiences to create unique journeys that meet their individual needs and expectations.
• Ensure a high materialization rate by effectively converting quotations into confirmed bookings.
• Coordinate and book accommodations, transport, and activities for FITs, ensuring all logistics are efficiently managed.
• Create and prepare accurate travel documents, ensuring that all arrangements and services are correctly reflected and aligned with what the clients have booked.
• Negotiate with suppliers to secure the best products at the best possible prices, ensuring high-quality options for clients.
• Ensure that the conditions of payment are respected and manage the financial aspects of FIT tours to maintain profitability.
• Assist with other tasks in the FIT department and other departments during off-peak seasons and participate in FAM trips for staff and agents.
• Handle emergency phone duties.

We are looking for the following skills & experience:

• For the position, we expect that you speak Fluent English both written and spoken.
• Good knowledge of the Scandinavian market with relevant experience from a Scandinavian incoming agency or similar.
• Experience in Custom Made/tailor made quotes is a huge advantage.
• Experience in sales, showcasing a track record of successful sales initiatives and client purchase.
• Familiarity with sales support activities, client engagement, and lead follow-ups.
• Effective communication and collaboration abilities for cross-functional coordination.
• Strong organizational skills and attention to detail.
• Good problem-solving skills, with the ability to identify challenges quickly and find practical and effective solutions.
• Relevant education or coursework is a plus.
• Good computer skills and fluency with Microsoft office package
• Service-minded.

Interested in the position? In our team we value those personal traits:

• You have a strong financial understanding and are driven by success criteria such as growth and guest satisfaction.
• Able to keep deadlines.
• Structured and good at planning
• Revenue focused and driven to achieve targets.
• Good negotiation skills.
• Commitment to deliver results.
• Willingness to assume more responsibility and grow in your role.
• You are friendly, positive, a good team player and most importantly service-minded.

What will you get from working at Tour Partner Group?

• A position with responsibility and visibility.
• Training and development on the job. We commit to helping you to be your best.
• A positive and energetic team which helps one another.
• An international environment: our multinational team (> 20 nationalities) work with international clients.
• Bright and creative office located 15 minutes walking from Hellerup station. Bus lines are available, with only a a minute walking from the bus to the office.
• Lunch scheme – canteen catered by Meyer
• According to skills and attitude - possibilities to develop to other existing positions within the company.
• Salary - according to qualifications, including pension and health insurance.
• Bonus scheme based on performance.

You should be prepared that there will be overtime, especially during our high seasons. Overtime is compensated for.

Presentation of a valid work and residence permit is required to sign a contract.

If you have any questions regarding the positions, you are welcome to contact our Office Manager & HR- Mette Nielsen: 4597 0711

If you're ready to take on an exciting role in a dynamic environment, where your technical expertise and problem-solving skills will be valued, apply via the link.