Operations Manager (FinTech)

About the Client

Our client specializes in offering online payment processing solutions tailored for e-commerce merchants. They provide services that enable businesses to accept various online payment methods, including credit cards and popular electronic payment systems. Additionally, they offer white-label card solutions, allowing businesses to issue branded prepaid or debit cards in both physical and virtual formats. The company is committed to delivering customized payment processing conditions to e-commerce businesses worldwide.

Role Overview

As the Operations Manager, you will have the exciting challenge of managing and improving the company's day-to-day operational processes. This role offers the opportunity to make a significant impact by ensuring that different teams across the organization work seamlessly together. You will be at the forefront of building and documenting internal processes, coordinating cross-functional projects, and supporting management with operational tasks. This is a hybrid role based in Vilnius, Warsaw, Lisbon, Barcelona, or Cyprus.

Key Responsibilities

• Manage and improve day-to-day operational processes across the company and ensure effective teamwork.
• Build and document internal processes, policies, and procedures, ensuring they meet regulatory requirements.
• Coordinate work between Compliance, Finance, Tech, Partnerships, and other teams.
• Support management and shareholders with operational tasks, reporting, follow-ups, and implementation of decisions.
• Identify operational risks, process gaps, and inefficiencies and take ownership of fixing them.
• Manage cross-functional projects from start to finish, ensuring deadlines and responsibilities are clear.
• Support the company during audits, regulatory inspections, and license-related processes by ensuring operational documentation and processes are ready.
• Take ownership of ad hoc operational projects from management/shareholders and independently drive them to completion.

Requirements

• 2+ years of experience working in a fintech company with an Electronic Money Institution (EMI) or Payment Institution (PI) licence.
• Good understanding of how a regulated payment company works — operations, compliance, internal controls, and governance.
• Experience taking ownership of tasks or projects that involve multiple teams and seeing them through to the end.
• Comfortable working closely with leadership and shareholders — reliable, organized, and able to turn general direction into concrete actions.
• Experience building or improving internal processes, policies, and procedures.
• Languages: English C1, Russian C1.
• Experience in fintech.

Key Soft Skills

• Strong analytical and organizational skills; able to set up processes where none exist yet.
• Excellent communication skills.
• Ability to work collaboratively with diverse teams.
• Proactive problem-solving attitude.
• Adaptability in a fast-paced environment.

What We Offer

• Opportunity to shape and grow the payment partner network of a fast-growing fintech company.
• Direct exposure to global payment trends and key industry players.
• Collaborative, dynamic team environment.
• Competitive compensation package.