Dutch/Flemish Customer Care Specialist

We're partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal.

You’ll support customers across European markets with general enquiries, vehicle recall campaigns and after-sales cases, managing each request from first contact through to resolution. The position operates Monday to Saturday, 07:00–22:00, giving you your weekends free.

Your Role

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

Your Qualifications

• Fluent Dutch or Flemish
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage

The Offer

• Full-time position in Lisbon, Portugal
• Monday to Saturday, 07:00–22:00
• Opportunity to work within the international automotive and after-sales industry
• Professional training and ongoing support
• International and multicultural working environment
• Career development opportunities within a global organization