Technical Consultant - German Speaking (f/m/d)

Warsaw (PL)

Customer service, hotline

Fulltime

Published: 2026-08-18

What do we do?

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

Mission

Your mission is to be a trusted technical partner to your customers, owning relationships end to end and translating complex requirements into high-quality, scalable solutions. Through technical expertise, clear communication, and strong project management, you ensure customer satisfaction and successful delivery.This role offers the opportunity to play a key part in a major migration project and to grow into more senior roles within Professional Services as you expand your expertise and impact.

Responsibilities

Client Ownership & Satisfaction: Manage a defined customer base, handling technical inquiries, troubleshooting issues, and ensuring overall customer satisfaction.

Customer Engagement: Conduct national and international meetings, clearly communicating technical concepts and solutions.

Project Development & Support: Collaborate with customers to define platform requirements and provide technical consulting to resolve complex problems.

Solution Configuration & Delivery: Work with Solution Specialists to configure software solutions, estimate project efforts, and ensure high-quality service delivery.

Long-term Relationship Building: Develop and maintain strong, trust-based customer relationships to support ongoing business growth.

Project Management: Lead and manage customer projects using project management best practices, driving successful outcomes.

Technical Implementation & Deployment: Support software deployment, ensuring seamless integration with customer environments, including data migration and system configurations.

Training & Enablement: Conduct customer training sessions to ensure end-users can effectively utilise the platform and adopt best practices.

Cross-functional Collaboration: Work closely with Product, Engineering, Sales, and Customer Success teams to align solutions with customer needs and business objectives.

Continuous Improvement: Gather customer feedback and contribute to product enhancements, best practice documentation, and internal knowledge-sharing initiatives.

What you need to fulfill the role

Experience level - 3 to 7 years

Fluent English Language skills are mandatory

Previous experience in a solution specialist role in construction industry is a plus

Strong understanding of web-based technologies

Excellent communication skills, with the ability to convey technical information to non-technical users effectively.

Customer-focused mindset with a dedication to providing exceptional service.

Ability to work independently and collaborative

Interest in AI and emerging technologies, with a willingness to continuously learn and embrace AI-enabled ways of working.

In depth programming skills

Willingness to travel

What we offer

Hybrid working | Work from abroad | Flexible working hours | Thinkproject Academy | Free English lessons | Unlimited learning | Headspace community access | Women's Network | Corporate volunteering | Social events

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Gagandeep Virdi

Please submit your application, including salary expectations and potential date of entry

Working at thinkproject.com - think career. think ahead.

#LI-GV1

#LI-Hybrid

#content_zone { max-width: 834px; } #scheme_detail_data { width: 100%; display: table; margin-bottom: 10px; } .scheme-border { border: 1px solid rgba(220,223,226,0.8); } .scheme-margin { margin-top: 10px; } .scheme-display .scheme-content { font-size: 16px; padding: 14px 24px; background-color: #ffffff; line-height: 1.6; } .scheme-display .scheme-title { word-break: break-word; } .scheme-display .scheme-title h2 { margin: 0px; font-size: 28px; line-height: 2; padding: 0px; } .scheme-display .scheme-title ul { margin-bottom: 16px; } .scheme-display .video { width: 100%; height: 400px; } .scheme-display h2.scheme-headline { margin: 0px 0px 18px 0px; padding: 0px; } .scheme-display .content-images { position: relative; overflow: hidden; display: block; box-sizing: border-box; padding: 0px; } .scheme-display .content-images: not(: has(.content-images-frame)) { height: 335px; } #header_image { display: none; } #jobTplContainer ul.scheme-additional-data { margin-bottom: 0px; min-width: 40%; } .scheme-additional-data { float: left; margin: 0; padding: 0; list-style: none; } .scheme-additional-data li { list-style: none; margin: 4px 15px 0px -3px !important; } .scheme-additional-data li.left { float: left; } .scheme-display .slide-images: nth-child(2), .scheme-display .slide-images: nth-child(3) { display: none; } .scheme-display .slide-images { width: 100%; position: absolute; top: 50%; left: 50%; -webkit-transform: translate(-50%,-50%); -ms-transform: translate(-50%,-50%); } .scheme-display .content-images-frame { position: relative; width: 100%; height: 335px; overflow: hidden; } .scheme-display .content-images-description { display: block; text-align: left; font-size: 1rem; line-height: 1.4; color: #000; padding: 8px 24px; border-bottom: 1px solid rgba(220,223,226,0.8); } .scheme-content .user-image { width: 100px; height: 100px; border-radius: 50%; float: left; line-height: 100px; background: no-repeat center center; background-size: cover; } .scheme-content .user-data { height: 100px; margin-left: 80px; } .scheme-content .user-data li { list-style: none; } i.fa-fw { margin-right: 5px; margin-left: 5px; } @media (max-width: 768px) { .scheme-additional-data li { display: block; float: none; } .scheme-display .content-images { height: 250px; } } @media (max-width: 650px) { .scheme-display .content-images { height: 250px; } } @media (max-width: 450px) { .scheme-display .content-images { height: 133px; } } #frame_zone { background-color: #ffffff; }