Global Claim Management Lead: Grid Software, Solutions Business (m/f/d)

About the Role

We are seeking an experienced and detail-oriented Claim professional to join our Grid Software Solutions team. In this critical role, you will be responsible for proactively identifying, developing, and diligently pursuing claim and change-order opportunities to safeguard and enhance project profitability

of our grid software solutions projects, ensuring compliance, mitigating risks, and handling claims professionally and efficiently. You will act as the key interface between project teams, customers, legal, and finance departments to safeguard Siemens' interests while maintaining strong customer relationships along with PMs, CPMs and business leaders internally.

Reporting directly to the Head of PMO Grid Software Solutions, you will oversee claim potential and risk of NCCs from tender stage through project execution and closeout, proactively identify potential claims, and support dispute resolution processes to protect project margins and timelines.

You Will Make an Impact as You:

• Establish claims governance, policies, and operational standards. Drive continuous improvement, digitalization, and process optimization initiatives.
• Ensure claims are processed accurately, efficiently, and within mandatory timelines.
• Monitor claim volumes, backlog, cycle times, and performance metrics.
• Define and execute the claims management strategy aligned with business objectives.
• Contribute to continuous improvement by identifying lessons learned and best practices in claim management
• Drive proactive claim management to protect Siemens’ commercial and technical interests

Key Responsibilities

• Support claim management activities throughout the project lifecycle, from tender to project closeout.
• Support project teams in the review of tender requirements and terms, in coordination with Legal and other relevant functions.
• Identify, assess and support the management of claims, variations and change orders in customer and relevant subcontractor/partner agreements. Ensure timely tracking, documentation and escalation where required.
• Drive governance, standardization and continuous improvement of claim management practices across the project portfolio.
• Drive AI-enabled tender review processes, reporting and automation solutions within SI GSW SOL to increase transparency on requirement compliance, claims, risks and opportunities.
• Conduct project risk assessments and maintain contract, claim, risk and opportunity documentation.
• Act as a coordination point between project teams, customers, suppliers, Legal and other internal stakeholders for project related opportunities and risks, claims and disputes.
• Support bid/no-bid decisions, tender reviews and project teams from a project execution perspective.
• Provide portfolio-level management reporting and insights on NCCS, claim risks, trends and opportunities.
• Monitor adherence to tender requirements and Siemens policies, escalating legal or compliance matters to the appropriate functions.

Key Qualifications

Education:

• Bachelor’s degree in engineering, Business Administration, or related field
• Master's degree or professional certification (e.g., PMP) is highly desirable

Experience:

• Minimum 7 years of managerial experience in claim management in global environment preferably in the energy sector, grid solutions, or software/IT/OT projects
• Proven track record in managing complex international claims
• Experience with FIDIC, NEC, or similar frameworks
• Background in project management or engineering is advantageous

Highly Desirable

• Experience specifically with Grid Control, SCADA, EMS, or related grid software solutions
• Detailed knowledge of claim management procedures
• Analyze claim costs and identify opportunities for cost reduction.
• Drive recovery and loss mitigation initiatives.
• Understanding of Siemens Business Conduct Guidelines and compliance requirements

Essential Skills

• Claim expertise: Deep understanding of NCC, risk and opportunities
• performing critical path and delay analyses to identify, substantiate and pursue contractual claims and schedule-related entitlements
• Analytical thinking: Strong ability to analyze complex contractual situations and develop practical solutions
• Negotiation skills: Excellent negotiation and persuasion abilities with internal and external stakeholders
• Communication: Outstanding written and verbal communication skills
• Attention to detail: Meticulous approach to documentation, tender review, and claim substantiation
• Commercial acumen: Strong business and financial understanding to protect margins and profitability
• Stakeholder management: Ability to build relationships and influence across all organizational levels
• Problem-solving: Solution-oriented mindset with ability to resolve conflicts constructively
• Resilience: Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Digital literacy: Proficiency in MS Office, AI Claim management applications, and willingness to embrace digital tools

What We Offer

• Meaningful work: Contribute to the energy transition by supporting critical grid infrastructure projects
• Professional development: Access to continuous learning opportunities, certifications, and career progression within Siemens
• Collaborative culture: Work with diverse, international teams in an innovative and inclusive environment
• Competitive compensation: Attractive salary package with performance-based incentives
• Work-life balance: Flexible working arrangements, mobile work options, and generous leave policies
• Benefits: Comprehensive benefits package including pension plan, health insurance, and employee share programs
• Innovation: Be part of a technology leader shaping the future of smart grids and sustainable energy

Location: Global Location Travel: Up to 20-30% international/national travel may be required for customer meetings, site visits, and project support.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Make your mark in our exciting world at Siemens.

www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens. FAQ - if you need further information on the application process.

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