Italian Speaking Customer Advisor

Job Title: Customer Experience Associate (Italian Speaker)

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Position Overview

Looking to launch an exciting career in Portugal? We are hiring client-focused, fluent Italian speakers to join our multicultural team in Lisbon. Representing top brands, you will support Italian customers by resolving incoming inquiries via phone, chat, and email. This role is ideal for proactive problem-solvers who thrive in fast-paced environments.

Key Responsibilities

• Customer Interaction: Manage inbound Italian customer requests via live chat, phone, and email with professionalism and care.
• Issue Resolution: Troubleshoot customer challenges, identify root causes, and deliver customized, efficient solutions.
• System Logging: Maintain detailed records of client interactions, ticket updates, and resolutions in the CRM software.
• Performance Goals: Consistently meet operational targets, including CSAT, First Contact Resolution, and average handle times.
• Ongoing Learning: Participate in continuous training programs to stay updated on product releases, policies, and workflows.

Qualifications

• Italian Language: Fluent or native proficiency (C1/C2 level) in both written and spoken Italian.
• English Competency: Minimum B2 proficiency for internal communication, systems training, and team collaboration.
• Schedule Flexibility: Ability to work a flexible 24/7 rotational shift pattern.
• On-Site Requirement: Full-time daily presence at our Lisbon site.
• Work Authorization: EU/EEA citizenship, EU passport, or full legal authorization to work in Portugal.
• Key Attributes: Strong communication skills, active listening abilities, composure under pressure, and a proactive work ethic.

Compensation Models

Candidates can choose between two tailored compensation options based on their personal situation:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month schedule).
  • Ideal For: Candidates already residing in Lisbon or those who prefer to arrange independent housing.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month schedule).
  • Accommodation: Private room in a shared company-managed flat with all utility bills included.
  • Travel Benefits: Full reimbursement for your flight to Lisbon post-probation, plus organized airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Structured internal progression paths into QA, Training, or Leadership roles.
• Paid Onboarding: Comprehensive fully paid initial training to prepare you for success.
• Work Environment: High-energy, international company culture with sports clubs, team outings, and social events.
• Health & Wellness: Private health insurance after 6 months of employment, plus dedicated mental health resources.
• Location Advantages: Enjoy living in Lisbon, featuring a coastal climate, rich history, and dynamic city life.

How to Apply

Submit your resume in English or Italian. Qualified applicants will be contacted quickly by our talent acquisition team for an initial phone screening.

Workplace Setup: Fully in-office based in Lisbon, Portugal

Availability: Immediate start preferred

Operating Schedule: 24/7 continuous rotational shifts (5-day work week, 8 hours daily)

Role Overview

Eager to build a rewarding professional path in Lisbon? We are recruiting customer-centric, fluent Italian-speaking associates to join our international team in Portugal. As the primary point of contact for Italian users, you will handle inquiries across phone, live chat, and email to deliver quick, effective support. This is a great match for natural problem-solvers who enjoy a dynamic, team-oriented workspace.

Primary Duties

• Client Communication: Address inbound customer inquiries from Italian speakers via phone, email, and chat with a helpful, professional demeanor.
• Troubleshooting: Assess customer needs, diagnose core issues, and deliver clear, tailored resolutions promptly.
• Record Keeping: Accurately log all customer interactions, ticket updates, and resolution statuses within internal CRM systems.
• Performance Metrics: Hit operational key performance indicators, including CSAT scores, First Contact Resolution (FCR), and handling duration.
• Ongoing Upskilling: Attend regular training updates to remain current on evolving product features, operational procedures, and company policies.

Candidate Requirements

• Italian Fluency: Fluent or advanced command (C1/C2 level) in written and spoken Italian.
• English Skills: Minimum B2 (upper-intermediate) level for company training, internal messaging, and system tools.
• Shift Flexibility: Willingness to work a 24/7 rotational schedule covering variable shifts and days.
• Work Location: Daily on-site attendance at our Lisbon office.
• Legal Status: EU citizenship, an EU passport, or legal right to work in Portugal.
• Key Competencies: Excellent interpersonal communication, active listening, poise under pressure, and a proactive mindset.

Compensation Packages

Applicants can select from two tailored salary packages:

• Option 1: Standard Salary Package (For Local Candidates)
  • Base Pay: €1,262.33 gross monthly (paid across 12 months).
  • Best For: Candidates currently living in Lisbon or managing their accommodation independently.
• Option 2: Relocation Assistance Package (For Relocating Candidates)
  • Base Pay: €1,059.00 gross monthly (paid across 12 months).
  • Housing Included: Private room in a shared corporate apartment with all standard utilities (water, gas, electricity, internet) fully covered.
  • Travel Perks: Reimbursement for your initial inbound flight to Lisbon post-probation, plus organized airport pickup upon arrival.

Benefits & Perks

• Career Development: Accessible internal growth paths into Quality Assurance, Corporate Training, or Management roles.
• Paid Onboarding: Thorough, fully compensated initial training program.
• Office Culture: International, vibrant team environment with sponsored sports activities, team events, and social gatherings.
• Health Benefits: Private medical coverage after 6 months of employment, alongside wellness resources.
• Lifestyle: Experience living in Lisbon with its warm weather, coastal access, rich history, and vibrant lifestyle.

Application Process

Upload an updated CV in English or Italian. Suitable candidates will be contacted rapidly by our recruiting team for a preliminary phone interview.

Position: Italian Customer Support Specialist

Work Model: On-site (Lisbon, Portugal)

Start Date: Immediate availability preferred

Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)

Position Summary

Ready to start your professional journey in Portugal? We are seeking client-focused Italian speakers to join our international team in Lisbon. Serving as the primary contact for Italian-speaking customers, you will handle inquiries across phone, email, and live chat. This position is ideal for proactive, detail-oriented individuals who thrive in dynamic, collaborative environments.

Key Responsibilities

• Customer Interaction: Manage incoming requests from Italian-speaking users via chat, phone, and email using an empathetic, professional tone.
• Issue Resolution: Diagnose user challenges, identify root causes, and provide customized, efficient solutions.
• System Documentation: Keep precise records of customer interactions, ticket statuses, and resolution notes inside the CRM system.
• KPI Achievement: Consistently meet performance targets such as CSAT, First Contact Resolution, and average handling speeds.
• Continuous Learning: Participate in regular training modules to keep up with software updates, company guidelines, and workflow adjustments.

Qualifications

• Language Skills: C1/C2-level fluency in written and spoken Italian; minimum B2-level English proficiency for systems, training, and team collaboration.
• Availability: Flexibility to work a 24/7 variable rotational schedule.
• Location: Daily on-site presence at our primary office in Lisbon.
• Work Authorization: EU/EEA citizenship, valid EU passport, or legal authorization to work in Portugal.
• Core Skills: Excellent communication abilities, active listening, stress tolerance, and a proactive mindset.

Compensation Options

Select between two distinct salary models depending on your circumstances:

• Option A: Local Package (For Local Residents)
  • Base Pay: €1,262.33 gross monthly (paid over 12 months).
  • Housing: Independent living arrangements.
  • Best For: Candidates already based in Lisbon or organizing their own housing.
• Option B: Relocation Package (For Candidates Moving to Lisbon)
  • Base Pay: €1,059.00 gross monthly (paid over 12 months).
  • Housing Included: Private bedroom in a shared company-managed flat with all utility bills fully covered.
  • Travel Perks: Flight reimbursement for your inbound ticket to Lisbon post-probation, plus organized airport pickup.

Perks & Benefits

• Growth Opportunities: Clear internal advancement tracks into QA, Corporate Training, or Supervisory positions.
• Fully Paid Training: In-depth initial training program to prepare you fully for the role.
• Inclusive Environment: Diverse, energetic atmosphere with company-sponsored team events, sports leagues, and social gatherings.
• Health & Wellness: Private healthcare insurance provided after 6 months, plus mental health support.
• Location Perks: Enjoy living in sunny, historic Lisbon with its coastal proximity and rich cultural scene.

How to Apply

Submit your resume in English or Italian. Qualified candidates will be contacted swiftly by our talent team for an initial phone screening.

Position: Italian-Speaking Technical Support Representative

Location: 100% Remote (Work from home anywhere in Greece)

Industry: Consumer Electronics & Leading Technology

Contract & Hours: Full-time permanent position

Overview

Looking to build your career while enjoying life in Greece? We are hiring customer-focused Italian speakers to support a global technology leader renowned for innovation and personal devices. Operating from a fully virtual setup, this position offers total flexibility to work remotely from any region, city, or island in Greece while delivering premium assistance to Italian-speaking customers.

Role Overview & Responsibilities

• Multichannel Support: Deliver high-quality customer care to Italian-speaking users via phone, email, and live messaging.
• Technical Troubleshooting: Guide customers through device features, software setups, OS navigation, and technical issue resolution.
• Brand Representation: Maintain high service standards to uphold the brand's global reputation.
• Product Knowledge: Stay current on device launches, operating system updates, and digital features.
• Case Logging: Maintain accurate records of customer inquiries, diagnostics, and resolutions within the CRM system.

Candidate Profile & Requirements

• Language Capabilities: Advanced or native fluency (C1/C2 level) in Italian; minimum B2-level English for internal documentation, training, and software tools.
• Right to Work & Location: Residing in Greece (or relocating prior to start) with an EU passport or valid Greek work permit.
• Technical Aptitude: Comfortable navigating modern digital devices, software applications, and consumer tech tools.
• Key Attributes: Strong active listening skills, patience, and a customer-first mindset.

Compensation & Benefits

• Salary & Insurance
  • 14-Month Pay Structure: Competitive base salary paid across 14 annual payments (inclusive of mandatory Greek holiday bonuses).
  • Medical Benefits: Comprehensive private healthcare and life insurance starting from day one.
• Relocation Package (For Candidates Moving to Greece)
  • Travel Arrangement: Inbound flight to Greece fully booked and funded by the company.
  • Temporary Lodging: 2 weeks of company-funded hotel accommodation upon arrival.
  • Administrative Guidance: Direct assistance securing local documentation (AFM tax number, AMKA social security).
• Workplace Perks & Advancement
  • Virtual Office Setup: Complete hardware and tech equipment shipped directly to your residential address in Greece.
  • Career Growth: Clear internal pathways leading to Quality Assurance, Corporate Training, or Team Management roles.

Application Process

Submit an updated CV in English to begin. Shortlisted candidates will be contacted promptly by our talent acquisition team for an initial telephone screening.

Position: Business Development Officer (m/f/d) – German & Turkish

Location: Frankfurt am Main, Germany (Hybrid: 4 days on-site / 1 day remote)

Contract & Hours: Full-time, Permanent

Compensation: €50,000 fixed base salary + incentive bonus + corporate benefits

Overview

A global leader in cross-border e-commerce regulatory compliance is recruiting a bilingual Business Development Officer. Working within an agile, four-person business development unit, you will manage major client relationships, lead complex contract negotiations with executive decision-makers, expand regional market share, and mentor junior colleagues.

Core Responsibilities

• Strategic Account Management: Manage key client portfolios, serving as a trusted advisor to C-level executives.
• Deal Execution: Independently structure, negotiate, and finalize profitable commercial agreements.
• Service Delivery: Oversee the seamless execution of customized compliance solutions aligned with client goals.
• Analytics & Forecasting: Track key account metrics, maintain precise revenue projections, and report performance to leadership.
• Territory Expansion: Collaborate with sales teams to identify and capture new market opportunities across assigned regions.
• Team Leadership: Provide coaching, mentorship, and day-to-day guidance to junior business development team members.
• Industry Alignment: Monitor global e-commerce regulatory changes while cultivating strong partner and vendor networks.

Qualifications & Profile

• Professional Experience: 3+ years of proven background in key account management, B2B deal closing, and business development.
• Language Capabilities: Fluent or native proficiency (C2 level) in both German and Turkish, combined with C1-level professional English.
• Education: Bachelor's degree in Business Administration, Economics, or a related field.
• Core Competencies: Highly organized, confident in high-stakes settings, and skilled at managing complex stakeholder priorities.
• Presence & Mobility: Based in or willing to relocate to the Frankfurt region, with availability for 4 days on-site weekly and periodic travel for industry functions.
• Desirable Qualifications: Prior experience in e-commerce or regulatory compliance environments; knowledge of additional foreign languages.

Compensation & Perks

• Financial Package: Fixed base pay of €50,000 supplemented by performance-linked bonuses and corporate benefits.
• Time Off & Flexibility: 24 days of paid annual leave, flexible working hours, and weekly remote work options.
• Professional Development: Direct exposure to executive leadership, flat team structures, clear career pathways, and continuous coaching.
• International Scope: Cross-border operational focus directly driving regional business expansion.

Application Process

Submit an updated resume to apply. Qualified candidates will be contacted rapidly by the recruitment team for an initial telephone interview.