Trust & Safety Representative

Job Title: Trust & Safety Associate

Role: What would you do Enables a superior brand experience, accelerates responsible growth and creates a secure environment

Responsibilities:

• Identify the spam content to provide genuine search results
• Help the victims to remove their explicit videos Photographs from global sites
• Remove the Personal Identifiable information reported by the user from various search results
• Addressing ad blocking through improving ad experiences across the web
• Review websites product listings and merchant center accounts to ensure compliance with the Client Shopping policies and quality standards
• Review web pages and tag the Landing Page based on the content on the page for Client to display the right content to the relevant audience
• Review videos and decide whether it can be monetized
• Authorization specialist will work on Trademark related complaints based on the Trademark Policy counterfeit goods services either will process the Complainant TM Authorization or will pushback escalate the complaints in case we have any grey area cases concerns
• Once the complaint is processed the Trademark will be blocked from the Search Engine Reviewing of photos, videos, and text based content and make judgments as to whether reviewed content is in violation of our Clients terms of services.

Skills Required:

Education Qualification: High School Diploma GED (Minimum)

Years of Experience: At least 1 year of Professional Experience

Language Ability:

English B2 + French C1, Mandatory.

Portuguese is a +.

What are we looking for:

Ability to work differing rotations shifts and non-standard work hours;

Excellent comprehension & communication in French & English;

Strong coping, emotional resilience, and stress-management skills;

Ability to perform duties objectively, taking in account client guidelines, devoid of inherent biases or personal beliefs;

Previous experience using Office tools;

Strong attention to detail;

Previous experience in contact center or Customer Service is a +.

Location: Lisbon office.