FULLREMOTE - IT Support (AWS)

DESCRIPTION

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate AWS Cloud Support Engineer? We have an exciting opportunity to join an international team supporting cloud platforms and services within a global automotive environment.

Experience

+2 years of experience in Cloud Operations, Technical Support, Service Desk, Infrastructure Support or AWS Operations related activities.

Skills

• AWS Cloud Services (EC2, S3, IAM, RDS, VPC, CloudWatch, Lambda).
• Incident and Service Request Management.
• Ticketing Systems (e.g. Jira, ServiceNow, Freshdesk, Remedy).
• Experience working with 3rd party software vendors.
• Experience with Cloud Environments / Infrastructure (AWS preferred).
• Monitoring and logging experience (CloudWatch, CloudTrail, Grafana, Prometheus).
• Experience supporting Linux-based environments.
• Basic knowledge of networking concepts (DNS, VPN, Load Balancers, Security Groups).
• Basic experience with automation and scripting (Bash, Python).

Basic experience with containerized environments and cloud-native technologies (Docker, Kubernetes/EKS).

Position Description

Primary point of contact for cloud platform users and stakeholders regarding incident reporting and operational support activities. Ensure smooth incident handling and service request fulfillment while maintaining the availability, reliability and performance of AWS cloud environments.

Incident Management

• Single point of contact for users regarding cloud-related incidents.
• Record and categorize incidents with qualified information in ticketing tools (ServiceNow, Jira, etc.).
• Complete and enrich incidents recorded by users with relevant technical information.
• Evaluate incidents and determine escalation paths when required.
• Analyse root causes when possible and propose workarounds.
• Investigate and resolve 1st Level incidents whenever possible.
• Escalate complex incidents to 2nd Level Support, Cloud Engineering or DevOps teams.
• Interface with internal IT teams, suppliers and cloud service providers.
• Monitor incident progress and proactively drive resolution.
• Keep users informed throughout the incident lifecycle.
• Verify solutions with end users when required.
• Close incidents according to operational procedures.

Service Request Fulfillment

• Record and categorize service requests with qualified information in ticketing tools.
• Prioritize service requests according to SLAs and business impact.
• Fulfill service requests according to work instructions.
• Provision, modify and maintain AWS resources following established procedures.
• Forward service requests to responsible technical teams when required.
• Inform requesters about request fulfillment.
• Close service requests following operational standards.

Others

• Advise users on cloud platform usage and operational best practices.
• Consult Service/Application Owners regarding support topics.
• Administration of user credentials, IAM roles and access permissions.
• Monitor and report running services, availability, capacity and quality.
• Create and analyse incident reports, identifying weaknesses and improvement opportunities.
• Implement measures to resolve or escalate recurring issues.
• Manage operation and event logs, including classification and analysis.
• Participate in operational excellence and automation initiatives.

Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes.

Technical Knowledge / Accountabilities

• Knowledge of AWS Platform (Management Console and AWS CLI).
• Knowledge of EC2, Auto Scaling Groups and Load Balancers.
• Knowledge of S3 Storage and Lifecycle Management.
• Knowledge of RDS and managed database services.
• Knowledge of Linux Systems (Ubuntu, RedHat, Amazon Linux).
• Knowledge of IAM Identity & Access Management (Roles, Policies and Cross-Account Access).
• Knowledge of AWS Networking (VPCs, Route Tables, Security Groups, VPNs and Load Balancers).
• Knowledge of Cloud Monitoring and Logging (CloudWatch, CloudTrail).
• Basic knowledge of Serverless Services (AWS Lambda).
• Basic knowledge of Infrastructure as Code (Terraform or CloudFormation).
• Experience with container management (Docker, Kubernetes/EKS).
• Experience with CI/CD tools (Jenkins, GitLab CI/CD or similar).
• Automation / Scripting skills to streamline tasks.

Or similar experience:

• Experience supporting AWS environments.
• Experience with IAM and CloudWatch.
• Experience with Infrastructure as Code (Terraform / CloudFormation).
• Experience with Linux administration.
• Experience with Kubernetes or containerized environments.

Languages

English C1

Location

FULL REMOTE

Schedule

Flexible. Intensive working hours on Fridays.

We're great, but with you we'll be even better.

For this you will have:

• Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).
• Follow-up with your team every month for continuous feedback.
• Teleworking.
• Flexible working hours to help you reconcile your professional / family life.
• Private medical insurance paid in full by Capitole.
• Flexible remuneration (restaurant tickets, transport and/or childcare).
• Andjoy (Gymforless).
• Discounts on major brands for employees (Club Capitole).

Get to know the whole family:

• Team Buildings every two months. Don't miss the summer party or the Christmas dinner!
• Football team sponsored by Capitole.
• Technological communities for you to share your knowledge and ideas with the other teams. Sharing internal knowledge is essential!
• Last but not least, a TEAM! Don't you know us yet? Discover us!

Visit Capitole Consulting

See what people are saying about us:

Read our Glassdoor reviews

Don't hesitate to send us your profile, we are looking forward to meeting you!

REQUIREMENTS

• AWS Cloud Services (EC2, S3, IAM, RDS, VPC, CloudWatch, Lambda).
• Incident and Service Request Management.
• Ticketing Systems (e.g. Jira, ServiceNow, Freshdesk, Remedy).
• Experience working with 3rd party software vendors.
• Experience with Cloud Environments / Infrastructure (AWS preferred).
• Monitoring and logging experience (CloudWatch, CloudTrail, Grafana, Prometheus).
• Experience supporting Linux-based environments.
• Basic knowledge of networking concepts (DNS, VPN, Load Balancers, Security Groups).
• Basic experience with automation and scripting (Bash, Python).

Basic experience with containerized environments and cloud-native technologies (Docker, Kubernetes/EKS).