Process Expert, ACES, Yard E2E Excellence

DESCRIPTION

As a Process Expert within the ACES Yard E2E Excellence team, you will own and drive initiatives that transform yard operations across Amazon's transportation network. You'll design and implement systems, standard work, and performance metrics that maximize compliance, productivity, and continuous improvement — leveraging Lean and Six Sigma methodologies to deliver measurable results across TOM operations.

This is a role for someone who love solving complex operational problems with data, and can influence change across teams without direct authority.

Key job responsibilities

• Process ownership: Map yard processes E2E, identify and measure waste, and design solutions that eliminate it — driving toward automation and operational excellence.

• Problem solving: Define problems, conduct root cause analysis (5-Why, fishbone, DMAIC), test and validate solutions, and design scalable roll-out plans with robust control mechanisms.

• Benchmarking & standards: Create benchmark rates across yard process paths, establish standard work, conduct time studies, and build audit processes to sustain gains.

• Financial modelling: Build clear financial models for improvement initiatives and collaborate with Finance to establish project-level reporting and ROI tracking.

• Stakeholder communication: Write business proposals tailored to diverse audiences, adjusting depth and style to the audience. Proactively communicate project progress, risks, and network impact.

• Cross-functional partnership: Build strong partnerships with operations field leaders, technology teams, and other Amazon business units to identify opportunities, share best practices, and deploy initiatives on-site.

• Change management: Drive adoption of process changes across the network without direct reporting lines, using data-driven approaches and scalable mechanisms to deliver within agreed timeframes.

About the team

The Yard E2E Excellence team sits within ACES and is part of STEP. We focus on making yard operations — shunting, cross-dock, trailer management — faster, safer, and more efficient across the European network. We combine data-driven problem solving with hands-on process expertise to set the standard for yard performance.

If you enjoy seeing your improvements scale across dozens of sites and directly impact thousands of associates, this is the team for you.BASIC QUALIFICATIONS

• Bachelor's degree or equivalent qualification in supply chain management, engineering, business management or other relevant field
• Experience in process improvement
• Knowledge of analytic tools

PREFERRED QUALIFICATIONS

• Lean Six Sigma Green Belt or Black Belt certification
• Knowledge of general AI tools

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.